Job title: Assistant Applications Engineer
Hours: 37
Contract: Permanent
Internal vacancy. Applications will only be considered from existing Leeds City Council employees.
As an Assistant Applications Engineer, you’ll thrive on supporting, managing and maintaining a single application or a suite of applications, ensuring that applications are available within service level agreements and are working to design.
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
It is a very exciting time to join the growing team within a city renowned for excellence in the digital sector. We hope to attract people who want to innovate and transform IT to help improve the services we provide and ultimately improve individuals’ lives.
About you
As an Assistant Applications Engineer, you will bring to the role:
* Maintenance of software levels and the security of the applications and carry out activities in incident, problem, change and configuration management and continual service improvement processes.
About the role
As our next Assistant Applications Engineer, you will:
* Ensure support documentation is maintained and updated.
* Ensure applications support process and templates are followed.
* Deliver application support activities as defined in the core service offering.
* The role is integral to our team.
What we offer you
We take pride in offering the best employee experience, with benefits including:
* a competitive salary and annual leave entitlement plus statutory holidays.
* membership of the West Yorkshire Pension Fund with generous employer contributions.
* flexible and hybrid working arrangements subject to service requirements.
* a clear career pathway and continuing professional development opportunities.
* a range of staff benefits to help you boost your wellbeing and make your money go further.
How to apply
Please complete the online application form. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
We promote diversity and want a workforce that reflects the population of Leeds.
All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period.
This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK.
Job Description
Job purpose
* Responsible for supporting, managing and maintaining a single application or a suite of applications. Engineers make sure applications are available within service level agreements and are working to design. They maintain software levels and the security of the applications and carry out activities in incident, problem, change and configuration management and continual service improvement processes.
Responsibilities
* Ensure support documentation is maintained and up to date.
* Ensure applications support process and templates are followed.
* Ensure items within Remedy queues are addressed in line with SLAs.
* Deliver application support activities as defined in the core service offering.
* Implement workflows and system changes (may involve the production of new code under supervision).
The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
Qualifications
Method of Assessment will be through one or more of the following Application Form, Test, Interview, and Certificate.
It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities:
Systems Management
This involves undertaking diagnostics & system monitoring to ensure systems are up and running and on required version and ensuring the agreed Service Level Agreement (SLA) is being adhered to.
Compliance
Maintaining compliance of systems against GDPR, PCI, PSN and Cloud Security Principles and assessing new and existing systems based on data sensitivity.
User Management
Maintenance of appropriate role-based access, effective management of system/user licences.
Change & Release Management
Ensuring system changes and releases are managed in line with IDS processes e.g., ITIL.
Environment Management
Ensuring all environments are maintained and in line and on required version(s).
Upgrades & Patching
Implementing all agreed upgrades/patches to ensure systems are up to date and on relevant compliant versions.
Testing Activities
Undertaking agreed technical testing and co-ordinating the business to ensure UAT is successfully completed and documented.
Data Management
Maintaining the integrity of the data within systems, undertaking cleansing activities, data management (retention & disposal).
Legal & Statutory
Dealing with FOIs and SARS as well as ensuring the business can address any legislative and legal requirements.
Operational Integrity
Involvement in the running of at least an annual IT Disaster Recovery Test, Security Assessment - co-ordination of security assessment activities including oversight of any corrective action(s).
Lifecycle Planning
This is about ensuring that a plan is in place for how the application will be used during its lifecycle, that there is a roadmap and plan for what changes will happen during the life of the system.
Application Governance
Application governance is all about determining whether the Council is getting maximum value from its application estate and consolidate, retire or replace as appropriate.
Essential Behavioural and other Characteristics
* Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon.
* Able to understand and observe Leeds City Council equality and diversity policies.
* Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
* Willingness to actively participate in training and development activities.
* Flexible and adaptable to change to assist other services as required commensurate to grade.
* Participate in appraisal, training, and development activities.
* Be aware of and comply with Leeds City Council policies and procedures.
* Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
* Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
* The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.
Desirable requirements
It is desirable that the candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.
Project Management Concepts
Covering concepts such as planning, risk management, stakeholder management, project governance and key project documentation.
Business Knowledge & Workflow Concepts
Understands the business processes that the application(s) being supported supports. Able to design and implement system workflows to support.
File Formats
Understands the different file formats associated with each application and when each type should be used.
Integration Mechanisms
Understands and maintains the integration mechanisms (in line with IDS best practice) for applications.
Non-.Net Languages – C#, HTML
Understands which programming languages are in use for the systems being supported.
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