Job summary To provide an efficient and effective Switchboard service for patients, staff, and visitors. We are looking to recruit 1 full time Night Operator to work on a Saturday to Wednesday total of 37.5 hours per week. Further details / informal visits contact Name Vanessa Johnson Job title Cencom Team leader Email addressvanessa.johnson8nhs.net Telephone number 0207 288 5001 Main duties of the job To answer all internal and external calls to the Trust in a prompt, efficient and helpful manner and connect to the required department. Carry out regular routine emergency tests where necessary (e.g., cardiac arrest, fire) and record all responses. Following the test chaseup non-responses identifying reasons. Monitor alarm systems and follow procedures in the event of an activation, for Fire, Blood bank, Medical Gases and Mortuary. Torecord and report all faults following the correct procedure. Carry out first line checks on all equipment failures e.g., bleeps, pagers, mobiles, and Switchboard Operator consoles, and inform therelevant Engineers. Respond effectively and efficiently to all internal bleep/system failures, and Major Incidents, ensuring that the relevant Departments andSite Managers are contacted line with the written procedure. Respond effectively and efficiently to all major incident and emergency situations ensuring all communications are maintained andurgent requests carried out. Responding to emergency testing from the LAS (London Ambulance Service) on a regular basis. Ensure, when informed, of changes to on-call rotas are updated appropriately within the Switchboard On-Call Rota. To assist on any ad-hoc tasks as required by the department, within reasonable management request and in line with job requirements. About us Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work. Date posted 20 January 2025 Pay scheme Agenda for change Band Band 3 Salary £29,485 to £31,088 a year per annum inclusive of HCAS Contract Permanent Working pattern Full-time Reference number 220-WHT-2882 Job locations Whittington Hospital Magdala Avenue London N19 5NF Job description Job responsibilities To answer all internal and external calls to the Trust in a prompt, efficient and helpful manner and connect to the required department. Carry out regular routine emergency tests where necessary (e.g., cardiac arrest, fire) and record all responses. Following the test chaseup non-responses identifying reasons. Monitor alarm systems and follow procedures in the event of an activation, for Fire, Blood bank, Medical Gases and Mortuary. Torecord and report all faults following the correct procedure. To follow all Trust Policies, Procedures and Local Guidelines within the Switchboard Department. To operate all telecommunications equipment as appropriate e.g. Multitone bleep system, Vodafone paging, Mobile phones, radios andSecurity Two way system. Ensure that all requests for outside lines, international calls, premium rate calls and directory enquiries are monitored and challengedas appropriate. Carry out first line checks on all equipment failures e.g., bleeps, pagers, mobiles, and Switchboard Operator consoles, and inform therelevant Engineers. Respond effectively and efficiently to all internal bleep/system failures, and Major Incidents, ensuring that the relevant Departments andSite Managers are contacted line with the written procedure. To be responsible for the daily Testing of emergency equipment, e.g. radios, bleeps. Respond effectively and efficiently to all major incident and emergency situations ensuring all communications are maintained and urgent requests carried out. Responding to emergency testing from the LAS (London Ambulance Service) on a regular basis. Ensure, when informed, of changes to on-call rotas are updated appropriately within the Switchboard On-Call Rota. To accept calls for security assistance, dealing with or diverting on as appropriate. To assist on any ad-hoc tasks as required by the department, within reasonable management request and in line with job requirements. To report accidents and incidents, and to carry out any due diligence checklists as and when required as part of the job. e.g.,Workplace Inspections and Safety, Display Screen Equipment (DSE) and any other relevant checklist. To familiarise yourself with the escalation process within the department. Job description Job responsibilities To answer all internal and external calls to the Trust in a prompt, efficient and helpful manner and connect to the required department. Carry out regular routine emergency tests where necessary (e.g., cardiac arrest, fire) and record all responses. Following the test chaseup non-responses identifying reasons. Monitor alarm systems and follow procedures in the event of an activation, for Fire, Blood bank, Medical Gases and Mortuary. Torecord and report all faults following the correct procedure. To follow all Trust Policies, Procedures and Local Guidelines within the Switchboard Department. To operate all telecommunications equipment as appropriate e.g. Multitone bleep system, Vodafone paging, Mobile phones, radios andSecurity Two way system. Ensure that all requests for outside lines, international calls, premium rate calls and directory enquiries are monitored and challengedas appropriate. Carry out first line checks on all equipment failures e.g., bleeps, pagers, mobiles, and Switchboard Operator consoles, and inform therelevant Engineers. Respond effectively and efficiently to all internal bleep/system failures, and Major Incidents, ensuring that the relevant Departments andSite Managers are contacted line with the written procedure. To be responsible for the daily Testing of emergency equipment, e.g. radios, bleeps. Respond effectively and efficiently to all major incident and emergency situations ensuring all communications are maintained and urgent requests carried out. Responding to emergency testing from the LAS (London Ambulance Service) on a regular basis. Ensure, when informed, of changes to on-call rotas are updated appropriately within the Switchboard On-Call Rota. To accept calls for security assistance, dealing with or diverting on as appropriate. To assist on any ad-hoc tasks as required by the department, within reasonable management request and in line with job requirements. To report accidents and incidents, and to carry out any due diligence checklists as and when required as part of the job. e.g.,Workplace Inspections and Safety, Display Screen Equipment (DSE) and any other relevant checklist. To familiarise yourself with the escalation process within the department. Person Specification Education/ Qualifications Essential Educated to GCSE Level (or Equivalent Experience) ECDL experience Desirable RSA 1 / 2 typing skills Skills & Abilities Essential Excellent Communications Skills Good level of English (written and spoken) Ability to work under pressure IT Skills Dealing with customers in a front-line position Attention to detail Desirable Previous experience of working on a Switchboard Previous experience of working within a hospital environment Knowledge & Experience Essential Communications/Telephone systems Desirable Previous knowledge of ISDX Switchboard Personal Qualities Essential Effective communicator Flexibility in changing shift patterns Ability to work as part of a team Customer focused Person Specification Education/ Qualifications Essential Educated to GCSE Level (or Equivalent Experience) ECDL experience Desirable RSA 1 / 2 typing skills Skills & Abilities Essential Excellent Communications Skills Good level of English (written and spoken) Ability to work under pressure IT Skills Dealing with customers in a front-line position Attention to detail Desirable Previous experience of working on a Switchboard Previous experience of working within a hospital environment Knowledge & Experience Essential Communications/Telephone systems Desirable Previous knowledge of ISDX Switchboard Personal Qualities Essential Effective communicator Flexibility in changing shift patterns Ability to work as part of a team Customer focused Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Whittington Hospital NHS Trust Address Whittington Hospital Magdala Avenue London N19 5NF Employer's website https://www.whittington.nhs.uk/ (Opens in a new tab)