Join our Team as a Project Coordinator Location: UK, Field Based Salary: £22,000 per annum Hours: Monday - Thursday 9:00- 5:30 (30 hours per week) About the role: Do you thrive in dynamic environments and possess exceptional organisational skills? We are seeking a dedicated Project Coordinator to join our team. This is a fantastic opportunity to play a crucial role in ensuring the successful delivery of projects by providing essential support to our project managers and teams. You'll coordinate resources, monitor project progression, and contribute to the seamless operation of our project management tasks. What makes you a great fit: PRINCE2 qualification is desirable. At least 2 years of customer service experience. Strong attention to detail and accuracy. Adaptable, proactive, and able to take initiative. Skilled at meeting deadlines and managing priorities. Self-motivated with a drive for growth. Team player who supports department and organisation success. Logical, objective thinker with problem-solving skills. Good understanding of Telephony solutions. Essential project management experience. Key responsibilities: Manage the delivery of Onecom products and services to customers, including Wholesale Line Rental, Call Services, Data Connectivity, Hosted Telephony, and On-Site Telephony Systems. Oversee projects, lead processes, and provide weekly reports through calls with customers and suppliers. Act as the primary contact during delivery and ensure high customer satisfaction. Onboard new customers following internal processes and procedures. Provide regular updates and support to customers via email and phone. Attend customer meetings to discuss delivery in line with their requirements. Manage and process orders for products and services. Maintain accurate customer records in the company database. Deliver products within agreed SLAs. Coordinate and maintain relationships with carriers, suppliers, and internal teams. Configure hardware on an ad-hoc basis when needed. Support Project Delivery Managers with tasks like product management, attending kick-off meetings, and maintaining project documentation. Perks for our People: Holidays : 25 days bank holidays and buy/sell options Other Leave : Birthday day off, 12 paid hours for flexible use, Volunteer day EV Scheme : Lease a brand-new electric car Lifestyle : 9% combined pension contribution and 4x salary life assurance Rewards : Quarterly and annual employee awards, discounts on tech Socials : All-expenses-paid company events Development : In-House Training Academy Wellbeing : 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. Our values: We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration. ED&I: We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.