To support the whole of the Wandle business by being the first point of contact for all visitors to the Wandle office and by providing administrative and general office services. The key functions of the role are to provide a professional front of house service, manage incoming and outgoing mail, stock checking and ordering and supporting all teams within the organisation, to work alongside one other Business Support Administrator and to work with the Health and Safety team. Manage a wide range of daily administrative tasks Managing customer expectations and contributing to their overall experience with Wandle, ensuring that the office environment is one which encourages collaboration and productivity. Administration tasks, as required by the business to help meet Wandle’s objectives and strategies. Supporting the Health, Safety and Facilities Manager to ensure business continuity recovery planning for the office is implemented, documented, and tested. Facilities management tasks, including audits, inspections and assistance in the management of Wandle responsible assets. Assist on the operational requirements of Wandle’s office accommodation and ongoing facilities management, including liaison with the buildings management team. In addition, to assist the Health, Safety and Facilities Manager with various tasks and duties, to work in line with both the team and Wandle vision, mission and values. Other functions may include office familiarisation tours for new starters, regular health and safety checks of the office, reporting concerns to the Health, Safety and Facilities Manager. Occasional inductions to the office either for new colleagues or general visitors. A day in the life: You will: Be responsible for welcoming all visitors and supporting them in a professional manner. Collate ‘new starter’ packs for managers to distribute Day one issue of photo/security passes. cards Manage security and visitor passes (activating and deactivation, issuing, logging) and reporting any suspicious activity to the Health, Safety and Facilities Manager. Manage Wandle’s mail requirements, including distribution of incoming items, franking, couriers and administration. Clean, organise and maintain kitchen, stock cupboards, and other general areas and ensure all systems are working smoothly and efficiently. Monitor daily office supplies, order stationary and other provisions ensuring adequate supplies of envelopes and paper are always available. Weekly health and safety checks of the office. Liaise with the customers and teams for swift resolution of any queries, ensuring a positive outcome for all. Photocopying, laminating, posting, franking, binding. Some minute-taking. Raise purchase orders as requested by line manager. Manage the setting up of meeting rooms/boardrooms rooms. Support the business with administration tasks as required, supporting all colleagues including but not limited to Executive team, Directors, Managers, Personal Assistants and other colleagues. Be a First Aider for the office. Undertake inspections and audits of first aid equipment and first aid provision. Make suggestions for first aid improvements and additional equipment/training requirements. Liaise with external contractors for their pre-assigned duties, log their visits, develop and maintain good working relationships with our contractors. Support our drive and our legislative requirements to adopt ‘greener’ ways of working including in relation to waste disposal and recycling. Work with the Health, Safety and Facilities Manager to propose and manage the facilities budgets and bring in on forecast. Ensure that ‘how to’ guides are created and maintained, and the intranet space is used effectively to ensure people are well-equipped to manage basic office functions Supporting DSE assessments through procurement of equipment. What you’ll need to have: Committed to delivering a high level of customer service. Experience of working in an office environment, providing front of house services and administration. A general understanding and experience with Health & Safety regulations at work, relevant to office settings. Well-disciplined with the ability to work on your own initiative and as part of a team. Experience of auditing and stock control of office resources and services. Experience in raising POs, managing invoicing and mail services. Some experience of facilities management and working with office-based contractors Experience in delivering short presentations to small groups. Customer service skills Teamwork and interpersonal skills Communication skills Strong organisational skills Problem-solving skills Technology and software skills Qualifications required: 5 GCSEs or equivalent First aid at Work (or willing to obtain) What next? If you want to be part of a winning team that takes pride in delivering excellent customer service to our customers and believe you have the skills and experience to be successful in this role, we would love to hear from you. Please apply with your CV and supporting statement on no more than two sides of A4 ensuring you address the ‘What you’ll need to have’ section set out in role profile by 31 January 2025. Interviews will be held week commencing 10 February 2025, in person. Please also note that ahead of the final stage interviews you will be asked to undertake a number of online tests/assessments.