Technician Supervisor
Job ID: 212139
Posted: 21-Mar-2025
Service line: GWS Segment
Role type: Full-time
Areas of Interest: Engineering/Maintenance
Location(s): Cambridge - England, Ipswich - England, Norwich - England
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes through facilities management, project management, advisory and transaction services, realizing potential in every dimension. Our client, BT, is one of the world's leading communications services companies.
The role: Technical Supervisor
The purpose of the Technical Supervisor (TS) is to be responsible for the technical delivery of the contract across a defined cluster of BT sites, ensuring that technical compliance is achieved at all times. Safety is the primary consideration for all operations and must underpin all activities.
Key responsibilities are as follows:
1. Promote the safe delivery of all activities regardless of discipline, circumstance and location.
2. Ensure compliance with Health, Safety, Environmental, Quality and COSHH laws or regulations.
3. Lead and manage the day-to-day supervision of the FM colleagues.
4. Interface with the TSMs and Technical SMEs for support, standards and process alignment.
5. Provide first point of escalation for all maintenance colleagues.
6. Undertake the Control of Works Authorised Person (AP) role.
7. Deliver and coordinate cluster technical meetings and toolbox talks.
8. Oversee all operations, maintenance, repairs, replacements, consumables, and general upkeep of the facilities.
9. Carry out and support first line investigations into building faults.
10. Deliver maintenance across the Cluster to the BT Specification.
11. Manage and coordinate subcontractors including quality checks on work undertaken.
12. Ensure statutory compliance for planned maintenance works.
13. Work through and document the process to close out any relevant audit non-conformances.
14. Contribute to the development of the maintenance budget and monitor compliance.
15. Coordinate delivery of small projects.
16. Approve monthly maintenance reporting and KPI validation.
Person Specification:
1. Knowledge in more than one discipline such as mechanical, electrical, public health, water and gas.
2. Communication – communicates clearly and concisely.
3. Customer Awareness – responsive to the needs of the customer.
4. Safety - A thorough understanding of health and safety in the FM services environment.
5. Teamwork - actively contributes to the team.
6. Planning, Organising & Executing – able to manage own time to deliver within the expected timescales.
7. Drive for Excellence – a proven track record in managing front line technical operations.
8. Self-Motivation and Development – is confident in own ability and is motivated to deliver.
9. Innovative – willing to drive the innovation agenda.
10. Commercial - Good commercial awareness with strong financial skills.
Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme.
Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available.
Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work.
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