Entity / company: Carlsberg Marston’s Brewing Company
Shop Assistant
Job Title: Shop Assistant
Location: Burton DE14
Competitive Salary with extensive benefits: product allowance, bonus scheme, access to 24/7 GP services, company pension contribution, generous holiday (inc bank holidays), life assurance & access to a range of high street discounts.
Carlsberg Marston’s Brewing Company (CMBC) is one of the leading, historic brewers in the UK. Formed out of a joint venture between Carlsberg UK and Marston’s PLC, we combine over 300 years of shared values, history, and heritage in UK brewing.
We are now recruiting for a Shop Assistant to join us. Reporting to the Visitor Centre & Store Manager, this role will be the face of the brewery to customers, ensuring they have an exceptional shopping experience. This role will involve a variety of tasks including customer service, sales, stocking, and maintaining the shop's appearance. You will also be expected to have knowledge of our products and assist customers in making informed choices.
Key Accountabilities:
Customer Service:
1. Greet customers warmly and assist with their needs
2. Provide detailed information about the products
3. Handle customer enquiries and resolve complaints efficiently and professionally
4. Promote and upsell products
5. Operate the cash register and handle transactions accurately
6. Maintain knowledge of current sales and promotions
Stock Management:
1. Receive and unpack deliveries, check for accuracy, and report any discrepancies
2. Restock shelves and displays to ensure a well-presented shop
3. Monitor inventory levels and inform the manager of low stock items
Shop Maintenance:
1. Keep the shop clean, organised, and visually appealing
2. Arrange merchandise displays and ensure all items are priced correctly
3. Assist with periodic deep cleaning and maintenance tasks
Experience and Key Attributes required:
1. Previous retail or customer service experience, especially in a similar environment (brewery, bar, liquor store)
2. Excellent communication and interpersonal skills
3. Ability to work independently and as part of a team
4. Basic maths skills for handling transactions
5. Enthusiasm and willingness to learn about brewery products
6. Welcoming and friendly to greet customers warmly and create a positive first impression
7. Attentiveness to actively listen to the customers’ needs
8. Enthusiasm and interest in the products
9. Patience to handle customer queries and concerns calmly and efficiently
10. Team Player to work well with colleagues and support each other
11. Clearly communicate with team members and management and customers
This is an exciting time to join the business whose founders believed in quality, research, and developing the community. They looked to the future, prizing long-term growth over short-term gain. At Carlsberg Marston's Brewing Company (CMBC), we are making a difference. Diverse people with diverse skills, working together and at speed. Navigating changes in society, technology, and consumer preference.
So, what are you waiting for? Apply today and a member of the recruitment team will be in touch!
#PursuitofBetter
CMBC is a new company, fuelled by highly engaged, empowered and passionate employees who will go above and beyond to deliver best in class customer service and help grow our portfolio of brands and business. With their entrepreneurial spirit, these employees take personal accountability and initiative to act and find solutions. Our employees work hard and have fun, enjoying supportive relationships that extend across the whole business.
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