We are looking for a Field Service Engineer to join our team.
Do you have experience working with laboratory equipment? Or do you have experience servicing and repairing equipment in another industry? Are you looking to take the next step in your career and use your experience in a field service role supporting customers?
We are looking for a Field Service Technician for our Laboratory Instruments department at Sartorius. In this role, you will be responsible for installing, servicing, repairing, and calibrating laboratory weighing equipment, such as balances, centrifuges, and water purification systems on customer sites in the Oxfordshire and South UK area whilst delivering excellent customer service. On occasions, you will be working in our in-house workshop at our Epsom facility.
The team consists of 13 professionals, and we are looking forward to shaping the future with you.
Grow with us - Your Responsibilities
* On a daily basis, you will be responsible for providing service and customer support during field and in-house visits.
* You will manage all on-site maintenance, installations, repairs, calibrations, diagnose errors or technical problems, and determine reasonable solutions.
* You will produce timely and detailed service reports and issue certificates of analysis for equipment in a timely manner.
* Follow company's procedures and policies as well as UKAS, ISO, and GMP standards on customer sites.
* You will work closely with the technical team and share information across the organization.
* Do you enjoy building relationships with customers? You will improve customer satisfaction, help maximize customer retention, whilst providing excellent customer service.
What will convince us
* Ideally, you have completed a HNC/HND in Electrical/Mechanical Engineering/Electromechanics or related discipline.
* You may have experience with laboratory weighing equipment (i.e., balances, centrifuges, or water purification systems) or other equipment; however, training will be provided.
* Field service experience working in the pharmaceutical, biological, or chemical industry following GMP or ISO standards or UKAS accredited laboratory in a similar role would be desirable, though candidates from other industries will also be considered (manufacturing, electronics, etc.).
* Ability to troubleshoot, test, and service technical equipment.
* Ability to work autonomously and unsupervised.
* Ability to work flexibly and efficiently and to adapt quickly to changing work schedules.
* Willingness to travel.
* Strong customer service skills and great communication skills.
* Full driving licence.
In order to commence working with us, the successful candidate will have the right to work in the UK.
What we offer
As a growing global life science company, stock listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits:
* Personal and Professional Development: mentoring, leadership programs, LinkedIn Learning, internal seminar offerings.
* Work-life Balance: Remote options, flexible work schedules.
* Making an impact right from the start: Comprehensive onboarding, including a virtual online platform - even before joining.
* Welcoming Culture: Mutual support, team spirit, and international collaboration; communities on numerous topics such as coaching, agile working, and businesswomen network.
* Health & Well-Being: Wide selection of health and well-being support such as healthcare plans and health assessment services.
Attractive Working Conditions
* 37.5 hours working week.
* 25 days annual leave plus public holidays.
* Annual option to buy, sell, or carry over annual leave.
* Company car.
Health & Wellbeing
* Competitive benefits package, including:
o Private Medical Insurance.
o Private Dental Insurance.
o Group Life Assurance.
o Travel Insurance (Employee Paid).
o Salary Sacrifice Health Assessment Service.
o Salary Sacrifice Cycle to Work Scheme.
Planning Ahead For Your Future
* Group Personal Pension Plan.
* Group Income Protection.
* Salary Sacrifice Will Writing Service.
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
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