Location: Central London
Salary: £28,000 per annum
Job type: Industrial Placement – 1-year fixed term, hybrid working (in office and home-based working)
Start: Summer 2025
Benefits: Private Healthcare after probation period, 21 days’ holiday, plus public holidays, plus your birthday
A great opportunity for an IT apprentice focusing on the newest cloud services including Microsoft Modern Desktop and Azure technology. If you are looking for an opportunity to learn on the job about cutting edge cloud and security applications, we want to hear from you!
About You
You are a student in their 2nd year of an IT or computer science-related degree course. You will have a good grasp of IT fundamentals, such as Hardware and peripherals, Microsoft 365, Microsoft Server and Networking (including LAN, WAN, firewalls and routers).
You are a self-starter with a real passion for learning everything there is to know about IT. You enjoy solving problems in a busy environment and you understand the importance of excellent client service. You believe that the world can be a better place through the effective use of IT and want to help make that happen.
You will be expected to demonstrate a strong work ethic when it comes to managing issues, have a keenness to learn and develop an appreciation for the various client cultures and requirements. We have a training programme in place which ensures you are developing core skills for your future career in IT support and spans both company-funded external training as well as in-role experience objectives. We also carry out regular one-to-ones and performance reviews, providing a regular opportunity for two-way feedback.
The Role
The placement starts in Summer 2025 and will give you the opportunity to work as part of the IOIT Cloud Support Team to provide best in class IT support and guidance to our clients. This is a broad role requiring a technical and analytical mind for working with complex services whilst also being able to liaise with clients clearly to communicate technical information at a non-technical level. Internal training and mentorship are key to the growing team’s success, and you will be guided by experienced IT professionals. By showing intelligence and an eagerness to learn you will be given freedom to develop new skills in a wide range of cutting-edge technologies.
WHAT YOU WILL BE LEARNING/DOING DURING YOUR PLACEMENT WITH US:
* Become an SME in the Microsoft 365 and Office Suite
* Provide first line analysis of all IT issues and ensure that SLAs are met.
* Answering the telephone, responding to emails and updating requests.
* Keep customers informed of the status and progress of tasks and update tickets.
* Ensure the customer is satisfied with the resolution by placing a confirmation call.
* Assisting with Windows and MAC hardware installations and configurations
* Work alongside other engineers to deliver top tier technical support, ensuring all steps and information is logged in our ITSM solution
* Performing administrative tasks such as user account creation
* Attend team and customer incident meetings and conference calls.
* Complete other service-related tasks as required by your manager.
* Attend all learning events and complete all apprenticeship assignments to a good standard, and on-time.
* Aid the service by creating and maintaining documentation such as technical fixes and quick reference guides.
Essential Skills / Experience / Person Specification
* A predicted 2.1 degree or above in a technical degree such as Computer Science/IT (or related)
* Basic understanding of the following: hardware and peripherals including PCs, laptops and printers, AV kits, Microsoft 365, Microsoft Server, Networking including LAN, WAN, firewalls and routers, Applications/software.
* Great interpersonal skills and an excellent telephone manner.
* A methodical approach to problem solving.
* An ability to engage professionally and deliver an exceptional client experience.
* An ability to work under pressure and respond to tight deadlines whilst prioritising workload.
Benefits
* Hybrid working
* 35 hours a week
* Learning opportunities (professional certifications, developmental pathways)
* Access to LinkedIn Learning
* Regular career progression reviews
* 21 days holiday, public holidays, and birthday off
* Private healthcare after probation
* Great pension scheme from day one
* Cycle to work scheme
* Recruitment referral scheme
* Eyecare vouchers
* Central location, next to a famous food market
* A friendly, inclusive, sustainable work environment
* Regular social events (sailing, tech-infused minigolf and darts, pool, and more!)
About Instant On It
Founded in 2004, we are eloquent IT geeks which means we really know our stuff, and we are used to working with all levels of technical understanding. Our combination of technical expertise and our obsession with service excellence sets us apart. The company has grown consistently, creating new openings in our energetic team of talented people. We develop opportunities for all our driven individuals who are obsessed with upskilling and passionate about technology, so they can thrive and make a difference in a fast-paced environment. #J-18808-Ljbffr