Process all patient referrals into Community & Special Care Dentistry (CSCD), ensuring they meet acceptance criteria and are managed in a timely and efficient manner.
Provide support, advice and information for clinical staff and management in order to maintain quality services, providing data to support service delivery and clinical need.
Work collaboratively across all specialties within Charles Clifford Dental Services to ensure seamless inter-departmental referrals.
Provide administration and secretarial support to the city-wide service, including the preparation of letters, documents, reports, and the directorate newsletter.
Receive, assess and process referrals against acceptance criteria.
Ensure all referrals are managed and monitored in accordance with service timescales and policies.
Support referred patients through the process establishing any special requirements, e.g., transport, interpreter services.
Prepare and maintain patient records and databases to support clinical assessment/appointments and tracking the patient journey.
Communicate with clinical leads with regard to referral trends, waiting lists, and help facilitate efficient clinic utilisation.
Provide reports, data, and information to support the programming and management of the service.
Provide secretarial support to the city-wide service, including the preparation of letters, documents, and reports.
Initiate, prepare, and process dental invoices.
Liaise with cashiers and sales ledger for patients who have outstanding debt.
Maintain accurate records in relation to invoicing and debt collection.
Update staff records on ESR.
Administrative duties involved in the processing and receipt of requisitions, liaising with procurement and clinical teams.
Complete and submit staff overtime and extra duty payment forms to the relevant human resources department.
Reconcile staff details between databases by cross-referencing with other data sources and Human Resources.
Support and facilitate meetings, including preparation of agendas, arranging venues, and taking and typing minutes.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Community & Special Care Dentistry are the main provider of special care dentistry in Sheffield. The service provides dental care in community settings for children and adults who have difficulty accessing dental treatment in general dental practice or who require special care dentistry on a referral basis.
The department works closely with the Charles Clifford Dental Hospital across the primary secondary interface in the provision of consultant-led services on referral, including in-reach specialist care within the hospital. We also support undergraduate dental students, clinicians, senior clinicians, and specialists in the delivery of dental care.
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
This vacancy is advertised on a fixed-term contract basis for the maximum period until 31/12/2026. Where there is potential, the secondment/fixed-term contract may finish early, or in the first instance, the secondment/fixed-term contract may be extended due to the internal/external secondment of the substantive post holder. The fixed-term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed-term contracts and secondments in relation to the substantive post holder.
Please also note any secondment must first be agreed with your current line manager.
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