Job details
Here’s how the job details align with your profile.
Pay
£13.32 per hour
Job type
Permanent, Part-time
Shift and schedule
Overtime, Weekend availability, Day shift
Location
112 Newton Road, Newcastle upon Tyne NE7 7HN
Contract
24 hours per week + regular overtime, permanent, part time
Working pattern: 3-4 varied shifts over 7 days including early mornings 6am, afternoons, late evenings 10pm and weekends, to be discussed at interview.
Full, paid training provided.
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
* Provide friendly and thoughtful service.
* Develop your team's capabilities through coaching and training.
* Ensure the store remains safe, legal, and fully operational.
* Manage diligence checks and stock accuracy.
* Support your store manager by deputising when they’re not working.
* Lead the way when introducing new products and services.
* Build relationships and get involved in your local community.
This job would suit people who have
* A genuine care for the needs of customers and members.
* The ability to balance leading and supporting your team.
* Great people skills.
* Strong organisational and problem-solving skills.
* A desire to learn, grow and develop your leadership skills.
* The flexibility to work a range of different shifts.
Why Co-op?
* Full, paid training and dedicated support for your personal development.
* 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
* A pension scheme with up to 10% employer contributions.
* Wagestream– a money management app.
* 36 days of holiday (including bank holidays, pro rata for part time colleagues).
* Virtual healthcare services for you and your family.
* 24/7 employee assistance service.
* Rotas shared three weeks in advance.
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
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