Customer Service Advisor |S1| Homes | Customer Interactions
Join our community.
We are currently recruiting full-time Customer Service colleagues for roles within our Teesside Mortgage Contact Centre in Thornaby with a starting package of £24,468, this is made up of a base salary of £22,400 along with an additional £500 flexible benefit and up to a £1,568 discretionary performance-related bonus.
By joining our team, you'll benefit from the best of both worlds: the flexibility of a hybrid role and the advantages of being part of a collaborative office environment.
We don’t require previous experience. We will provide you with a comprehensive on-site fully paid training program (up to 12 weeks) to ensure that you feel confident and set you up for long-term success in your role.
Once you are successfully competent in role, we do consider individual requests for flexible working which could include part-time hours.
The difference you’ll make:
* Answering queries from customers, brokers, solicitors, and 3rd parties, via telephone; potentially progressing to Live Chat upon completion of your training.
* Assisting customers with day-to-day transactions and enquiries.
* Helping to keep our customers and the bank safe.
* Solving problems and escalating issues when necessary.
* Updating customer records.
What you’ll bring:
These are the essential requirements you need to be successful in this role:
* Excellent verbal and written communication and customer service skills.
* Extensive computer and numeracy skills.
* You will require the right to work in the UK.
It would also be nice for you to have:
* Resilience and problem-solving skills.
* A structured approach to work and well organized.
* Excellent attention to detail.
* Flexible, approachable and works well under pressure.
What else you need to know:
We’re recruiting full-time roles at 35hrs per week, shifts will be scheduled within our opening hours which are 08:00-19:00 Monday-Friday & 09:00-14:00 Saturday.
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed.
How we’ll reward you.
* Starting salary of £22,400 plus a £500 annual cash allowance.
* 25 days’ holiday plus bank holidays, which increases to 26 days after 5 years of service.
* Eligible for a discretionary performance-related annual bonus.
* Voluntary healthcare benefits at discounted rates.
* Free access to a range of digital health services.
* Free access to wellbeing apps and online classes.
* We put 8% of salary into your pension.
* Protection for you and your family with company-funded benefits.
* Support your favourite causes through charitable giving.
* Share in Santander’s success by saving or investing in our share plans.
Right to work in the UK.
Every individual must have the right to work in the UK to commence employment with Santander.
What to do next:
If this sounds like a role you’re interested in, then please apply.
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