We are now recruiting for a Service Administrator for a very well-established international business that have a head office based in Hemel Hempstead, working closely with the team based in their modern offices in the Maylands area.
This team have a very calm and relaxed ethos that runs through the company, as well as offering an extremely flexible working environment. Training will be fully office based however after training you will be required in the office 3 days a week and 2 days from home.
Day to day you will be responsible for managing customer requests, scheduling in jobs and ensuring everything is running smoothly as well as much more! We are ideally looking for candidates with experience within a similar role, someone with an Operational background could also be ideal.
This role would be working Monday to Friday, hours are 8am until 4pm, a Wednesday is typically the day the team gather in the offices. The salary for this position is paying up to £27,000 depending on candidate experience.
Key responsibilities:
1. Manage incoming calls from customers and schedule service visits across the UK.
2. Co-ordinating both internal and external requests.
3. Regularly update customers on the status of their service visit and provide information about the work being done.
4. Plan schedules to maximise productivity, balancing workloads, travel time and considering contractual agreements and customer need...