About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do. Click here to find out more.
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Role Summary
The role of Booking Clerk/Receptionist is busy and diverse, working with all our sub-specialities within the Trauma & Orthopaedics Department. You will be working as part of a friendly team covering reception and booking clerk duties.
The main duties of this role include:
* Meeting and greeting patients at PEOC Reception / Fracture Clinic
* Answering telephones and dealing with appointment requests/queries
* Booking patient appointments from waiting lists, ensuring appointments are booked accurately on the system
* Using the NHS E-Referral Service to upload referral letters to EPIC
About the Role
We are looking for a personable, well-organised, enthusiastic person to provide an efficient, professional administrative and clerical service to the Trauma & Orthopaedics Department within the Surgical Services Division. You will form an essential part of an extremely busy team ensuring patient appointments are booked accurately and information is updated regularly, in a timely manner. You will also need to provide effective communication to both patients and staff in order to ensure the smooth running of the service which enhances patient care. The role is both office-based and patient-facing, therefore you will need to be flexible and adapt to the different environments.
This role is great for someone who enjoys working in a fast-paced environment, as part of a team working towards a shared goal.
Comments from some of our current team:
'The role is varied, no two days are the same which keeps it interesting. It's nice to feel like you are helping the patients and making a difference and there is always something new to learn, especially in a service that is continually evolving.'
As a team, we always encourage and support personal and professional development, if this is something that interests you.
If you feel you are suited to this role, then we would be delighted to hear from you. Visits to the department are welcomed and encouraged.
Working Pattern: Monday to Friday between 8am and 5pm
Interview Date: Wednesday 29th January 2025
For further information please contact: Kerri Bolton Team Leader on 01392 408586
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
#J-18808-Ljbffr