Customer Service Expert - 9 Months - Burgess Hill/ Hybrid - £15 - £17 ph PAYE
A well-known global company is looking for an experienced Customer Service Expert to join their team on an initial 9-month assignment.
Responsibilities:
* Manage customer communications within agreed service levels and maintain high-quality service.
* Offer first and second line digital support across several platforms while promoting the use of available tools.
* Communicate with third-party suppliers to process required purchase orders or resolve any logistical queries.
* Support other departments and stakeholders to ensure smooth operation.
* Ensure all data on our systems is kept up to date as required.
* Handle any customer dissatisfaction, providing appropriate solutions and alternatives.
* Ensure adherence to all regulatory requirements.
Skills/Experience:
* Experience with Customer Relationship Management systems and tools.
* Customer service experience (preferably in a contact centre environment).
* Experience with both business-to-business and consumer-based customer service.
* Patient, empathetic, attentive with a calming presence.
* Systems expert in Salesforce and SAP.
* Excellent written and verbal communication skills, able to communicate with maximum impact.
* Resilient and tenacious, thriving under pressure, working effectively as part of a close-knit team in a fast-paced, time-sensitive environment.
* A strong team player, goal-oriented, focused, and fully committed to providing excellent customer service.
* Resourceful with a passion for investigating problems and finding appropriate solutions.
* Embraces challenges to build and strengthen trust, relationships, and the Roche brand.
* Able to multitask, prioritize, and manage time effectively.
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