Organisation: Leicestershire County Council
Work Location: Leicestershire County Council, County Hall, Glenfield, Leicester, LE3 8RA
Worker Category: Hybrid Worker - Expectation to work primarily from the office.
Salary: £24,408 - £30,066 (Grade 5-8)
Working Hours: 37 hours - Monday to Friday 9am to 5pm (Alternate weeks - 8am to 4pm).
Contract Type: Permanent
Closing Date: 21/02/2025
Interview Date(s): February/March 2025
We are looking for talented, forward-thinking individuals that have a passion for IT, to help us develop and strengthen our IT Service Desk capabilities within our organisation, that enable our customers to succeed.
Are you a customer focused individual that gains satisfaction from the reward of investigating and resolving technical challenges?
Do you want a job where no two days are the same?
Are you looking for a rewarding career where you can make a difference?
About the Role
The successful candidate will work within our 1st line team of experienced Technical Analysts, providing support in our fast-paced Service Desk environment, reporting to our Service Desk Team Leaders.
In this post you will have the opportunity to expand your knowledge and experience of IT related issues, managing the deployment of applications, participate in the production of knowledge management articles, along with providing solutions that help to resolve computer enquiries and challenges.
A key aspect of the role is communication with customers, partners and the organisation where needed. Being clear and concise in managing expectations by providing a quality customer service experience. This will entail taking ownership of any issues, finding resolutions, and keeping the customer always informed.
In joining our ICT Service Desk team, you will enable our council employees to make the most of their digital skills and capabilities, supporting them to provide greater value to the constituents of Leicestershire.
About You
To apply for this post, you must:
* NVQ level 2 in an ICT related field plus experience (or equivalent).
* Experience of working in a busy IT Technical 1st Line Support environment where customers are engaged daily on a remote or face to face basis.
* Be able to provide Customer Excellence with compassion while understanding impact to and managing the expectation of our customers throughout all levels of the organisation.
* Knowledge and experience of working within a technical environment that supports hardware, software and mobile technologies.
* Experience of working individually or collaboratively, with technical and professional staff.
* Participate in the Knowledge Management process, producing documents for the Service Desk Knowledge Base.
* Practical experience of Microsoft Office suite and Windows operating platforms along with good analytical/problem solving skills.
* Ability to communicate complex issues both verbally and in written format in a concise and easy to understand manner with staff.
You must also have an understanding of, and commitment to, equality, diversity and inclusion.
In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
For more information or an informal discussion, please contact:
Andrew Tongue - Technical Support Lead, Customer Support Team
Email: andrew.tongue@leics.gov.uk
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal:
By applying for this post, you agree to our Terms and Conditions.
This is LCC's Job of the Week (LCCJOTW).
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .