Job Description
Job overview
Are you looking for a challenging and rewarding role in an innovative organisation? Do you have the skills and experience to operationally lead and transform our remote clinical services? If so, we want to hear from you!
We are seeking an Assistant Director of Operations, Integrated Care, to join our Operations Senior Leadership Team, reporting to the Executive Director of Operations. Your responsibilities will include overseeing our Clinical Support Desk and NHS 111 Wales services, which provide remote clinical assessments via the 999 and 111 systems. As we plan to integrate these services into a single Remote Integrated Clinical Service, we need a candidate who can:
* Lead and implement change, engaging our staff and stakeholders
* Deliver safe, effective, and efficient patient services
* Strengthen our collaboration with health and social care partners across Wales
* Develop and empower teams to provide excellent patient care
Main duties
The ideal candidate will have proven senior operational management experience in complex environments, with excellent communication, influence, and negotiation skills. A strong commitment to quality and patient experience is essential. Passion for staff development and fostering an inclusive workplace culture is highly valued.
Fluency in Welsh is desirable; applications from Welsh and English speakers are equally encouraged.
For pre-interview discussions, please contact Emma Shand, EA to the Executive Director of Operations.
Working for our organisation
Our workforce comprises over 4,000 dedicated professionals delivering world-class patient care across Wales, 24/7. Whether in clinical or support roles, your work contributes to high-quality care whenever and wherever needed.
The Trust values diversity and inclusivity, striving to reflect the communities we serve. We encourage applications from under-represented groups, including BME communities and individuals with disabilities.
Careers at the Welsh Ambulance Services NHS Trust are diverse and rewarding, offering opportunities across the service. Whatever your background, you can find a fulfilling career with us.
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