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Job Introduction
Soft Services Manager
Location: Kingston Upon Thames
Salary: Competitive & range of excellent employee benefits
Permanent - Onsite - Monday-Friday
Sodexo has a great opportunity for an experienced Soft Services Manager to join our established team working with our prestigious client on an iconic account at their Campus in Kingston Upon Thames.
Joining our team at their site, you will effectively manage the Sodexo team and ensure that exemplary facilities services are provided across the Kingston site, delivering operational excellence across Sodexo services, including cleaning, BSC logistics, and the gym. In the absence of the FM Manager, you will take responsibility for all soft services and be the main point of contact for the site.
The Soft Services Manager will manage and control the services to the agreed specification and performance, qualitative and financial targets, delivering services in line with the business ethos and innovative solutions to the client's expectations while providing direction and expertise by promoting Sodexo strategies and best business practices.
You will work as part of a team ensuring high standards of service, customer satisfaction, and contract retention, complying with Sodexo procedures, health & safety, and all legislative requirements, ensuring service standards and delivering customer-focused service as per agreed KPIs, taking responsibility for determining and delivering remedial action where satisfaction levels have not achieved targets.
Ensuring that cleaning and hygiene standards are understood by the team and implemented at all times, you will ensure that proper care is exercised in handling, operating, safeguarding, and maintaining equipment & appliances under the control of the cleaning services and maintain inventory records.
You will be responsible for all aspects of Health & Safety and the Environment on work activities to ensure actions comply with statutory and contractual requirements, completing to the standards of Risk Assessments, COSHH Assessments, Vehicle Audit/Inspection, and other H&S compliance and safety activities, and undertake any other duties that may be required for the effective operation of the catering and cleaning services.
About You
Experience and knowledge requirements for this role:
* Experience of customer service and in particular customer relationship management
* Pro-active attitude and flexibility in relation to duties and working hours
* Strong organisational and planning skills with the ability to prioritize and manage time effectively
* Ability to work effectively without close supervision and possess good organisational skills
* Experience of designing and delivering to targets to achieve quality standards, customer satisfaction, and profit margins
* IT & systems literate, with the use of IT systems to provide/monitor data within Quality Assurance and other management reporting systems
* Demonstrable success in developing and delivering stock control mechanisms
* Approachable and a people person
* Clear communication skills are essential
* Experience of delivering financial targets
* Comfortable providing presentations
* Experience with disciplinaries
* Good level of English & Maths
* Strong interest in fitness & gym
* Well experienced with MS packages (Spreadsheets and emails)
Desirable Qualifications:
* IOSH qualification
* Health & Safety
* Full UK Drivers' Licence as the role will include travel to other sites
What we offer
Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you.
In addition, we offer:
* Flexible and dynamic work environment
* Competitive compensation
* Wide range of Employee benefits
* Access to ongoing training and development programs
* Countless opportunities to grow within the company
* Employees can opt to increase their employer contribution up to a maximum of 6% with an equal employee match
* Life Assurance Coverage
* Free car parking
* Onsite gym & restaurant with unlimited allowance
About Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services, and Personal & Home Services.
We are committed to being an inclusive employer and welcome applications from people with diverse experiences, backgrounds, and identities.
We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations, and Origins.
We are a Disability Confident Leader employer. We're committed to changing attitudes towards disability and ensuring disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Ready to be part of something greater?
Apply today!
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