Job Overview
We are seeking a highly skilled Service Desk Engineer to join our team and provide exceptional support to our staff.
Key Responsibilities:
* Provide first-line support to staff, resolving technical issues and escalating complex problems as needed.
* Log and track issues using our ticketing system, ensuring timely resolution and communication with stakeholders.
* Collaborate with the team to identify and implement process improvements, ensuring efficient and effective service delivery.
* Maintain and administer user accounts, ensuring staff have the necessary access to perform their roles.
Requirements:
* Strong customer service skills and ability to communicate effectively with staff at all levels.
* Analytical and troubleshooting skills, with the ability to self-manage work and prioritize tasks.
* Commercial experience in service management, with a strong foundation of IT knowledge and skills.
* Active directory experience and a keen eye for detail.
What We Offer:
* A competitive salary, shift allowance, and further benefits.
* 25 days annual holiday, bank holidays, and birthday off.
* Development opportunities through the company, with training and career progression.
* Exciting employee benefits and bonus scheme.
* Income protection and life assurance policies.
* Tax-free childcare scheme and eye care for staff.
* Company pension.
About Us:
We are a leading company in the IT sector, with over 25 years of experience and a commitment to excellence. We offer a dynamic and supportive work environment, with opportunities for growth and development.