Outbound Sales Advisor - (No cold calling)
This range is provided by Progresso Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Basic Salary: £28,000 with OTE of £34,000 via our uncapped commission scheme.
Hours: Monday to Friday 09:00 – 17:00 which will include occasional Saturdays in return for a day in lieu.
Summary Duties and Responsibilities of Role:
* To make outbound calls to customers who have recently enquired through various marketing channels.
* Achieve department sales conversion targets whilst delivering excellent customer service.
* Sale calls to be made in line with the Company’s process and FCA regulations.
Key Skills Required:
* Communication – Possess a professional telephone manner with proven experience. Have excellent listening and communication skills to be able to answer customer questions, delivering outstanding Customer care; being especially aware that some customers may be vulnerable.
* Productivity - Be results driven with ability to achieve work towards KPI’s set on production, quality and customer service skills.
* Accuracy – Must have the ability to record information accurately and ensure that all processes and procedures are adhered to in a methodical and compliant way.
* IT Skills – computer literacy and knowledge of MS Office.
* Customer Champion – Act in a manner that ensures the Customer receives a positive experience of the Company.
Personal Capabilities
Proven Track record of:
* Telephone sales experience (preferred minimum of 1 year)
* Success within a target-driven environment
* Working in accordance with detailed procedures
* Flexible approach with ability to adapt quickly to meet business needs
Personal Attributes:
* Excellent interpersonal, communication and listening skills at all levels
* Able to demonstrate empathy, sensitivity, kindness, and patience
* Resilient with a real desire for success and helping others
* Can-do attitude, self-motivated
* High level of attention to detail and accuracy
Seniority level
Associate
Employment type
Full-time
Job function
Retail and Business Consulting and Services
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