Job Description
Client Director – £60,000-£70,000 DOE – London / Hybrid
A leading brand agency, creating iconic and future-facing brands, seeking a Client Director with a passion for driving business growth.
* Hybrid working – 3 days in the office each week
* Thrive on building strategic relationships with C-suite professionals
* Always with eyes on the horizon, understanding the bigger picture
This role is 70% externally focused, building deep client connections and spotting new opportunities. If you're passionate about brand, strategy and design —and want to make a real impact—this could be the right opportunity for you.
Key Responsibilities
* Continuously seek and implement enhancements to strengthen client relationships and drive long-term success.
* Analyse insights from multiple sources, applying strategic judgment to address challenges, seize opportunities, and manage escalations as a senior point of contact.
* Build deep, long-term relationships by providing expert consultation and strategic guidance, earning a reputation as a valued advisor.
* Proactively nurture client connections, identifying opportunities to expand relationships and drive business growth.
* Collaborate on case studies and PR initiatives, crafting compelling narratives that showcase agency work and strengthen industry presence.
* Deliver compelling presentations with confidence, even in high-pressure situations.
* Actively engage in industry events to expand agency reach, forge new connections, and uncover business opportunities.
* Craft compelling proposals of varying complexity for new opportunities with existing clients, leveraging insights to expand scope and drive growth.
* Proactively implement client growth strategies in collaboration with the Head of Department.
* Develop tailored client growth strategies based on forecasts, ensuring proactive business development and long-term success.
* Partner with the Business Development team to pursue new opportunities, attending client introductions and reviewing key commercial elements.
Key Requirements
* A minimum of 7 years managing client relationships in a brand design agency setting, with a proven track record of leading large-scale global brand transformations.
* Expertise in design, strategy, branding, or a related field is essential.
* Packaging experience is ideal, but not essential.
* A skilled communicator with strong listening abilities, adapting messaging to different audiences.
* Persuasive and clear in both verbal and written communication, ensuring alignment and impact.
* Ability to take full responsibility for client success, fostering long-term relationships and driving account growth from initial engagements to expanded partnerships.
To find out more, please apply today!
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