Sr.Quality Evaluator Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Responsible for preparing daily, weekly, and monthly client/internal reports. Preparation of weekly performance / KPI reports and maintaining performance dashboards Preparing ad-hoc reports & analysis for management reporting and needs Assisting in automating reports by designing macros Preparing Monthly performance data for incentives for Operations Data extract and data upload from the client system to the CNX side Capacity planning and Scheduling for process Maintaining and updating trackers for ongoing programs & projects Optimize use of tools/technology & to improve efficiency and effectiveness of the organization Supporting key strategic projects involving Data mining & Analytics Highlight data abnormalities that one may spot in the dataset before hand Resolve escalated issues and requests from the account management Support the Company's pursuit of high-quality service to internal and external customers and enhancing the overall customer experience. Conduct quality assurance monitors and coach based on the data monitored and creating reports. Ensure that internal policies, procedures, and compliance regulations are being followed Identify operational / training issues and helping team in fixing these gaps. Ensure adherence to quality norms as per client specification Analyze the data of the team aligned and make dashboards Key skills & knowledge: Graduate with experience and Good Communication Skills Knowledge of Google Sheet, PLX Studio, Data Studio Knowledge of Advanced level Macros/VBA Coding Work knowledge of Macro based reporting/Formula based reporting Basic knowledge of the call center industry. Strong oral and written communication skills. Proficient in Microsoft Office. Ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. Educational Qualification: Graduate / Post graduate Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Location: IND Gurgaon - Bld 14 IT SEZ Unit 1, 5th, 6th and 17th Flr Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1410951