Chassis Cab is a family-run business that holds the award-winning DAF Truck franchise for Suffolk, North Essex, and Cambridgeshire.
An exciting opportunity has become available at our Ipswich Dealership. We are currently seeking a Warranty Claims Coordinator to join our successful Warranty Team.
The main focus of the role will be to assist the Warranty Department in processing warranty, repair & maintenance repairs & goodwill awards for our four sites.
Your key responsibilities will include:
* Submitting warranty and R&M claims, ensuring they are accurate and entered within the manufacturer's specified timeframe.
* Investigating & challenging reasons for referred/rejected claims, seeking advice & resubmitting the claim once supporting evidence is established.
* Investigating queries from previous manufacturers' part supply or repair history against customers' vehicles leading to warranty entitlement.
* Invoicing and closing down all agreed and paid repair claims to reconcile the weekly SBI & minimize warranty WIP.
* Assisting the accounts department in the reconciliation of warranty payments and meeting company turnover targets.
* Assisting the service department to ensure work is carried out to the latest manufacturers’ guidelines and procedures, checking diagnostic systems have been correctly used.
* Reconciling goodwill support awarded by the manufacturer.
* Ensuring displaced parts have been correctly signed for & quarantined ready for warranty return.
* Understanding technicians' repair logs to maximize claim return per repair.
* Understanding of vehicle service requirements ensuring any additional tasks are performed as required & claimed as per manufacturers' guidelines.
As a Warranty Claims Coordinator, you will have:
* Excellent organizational skills.
* Previous experience in a similar role within the motor industry or some previous technical experience within the motor industry to help understand & claim for vehicle repairs.
Salary and Benefits:
* Working for a family-run business backed up by DAF Trucks gives you stability, great pay rates, excellent continued training, and future progression.
* Excellent rates of pay.
* Fully funded training.
* Life assurance x 2 salary scheme.
* 22 days holidays plus bank holidays - Holiday allowance rising with length of service.
* Auto enrolment pension with contributory payments up to 5%.
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