Our client is looking for someone to join their team as a Client Services Associate to provide helpdesk and administration support to a portfolio of external clients and reaching payroll and provider monthly deadlines. This role also assists in the efficient running of the internal office and administration.
* Based in Leatherhead
* £25,000
* Hybrid (minimum 1 day in office)
* Free Parking
* Exceptional company benefits
Job specification:
* Assisting Clients within a helpdesk environment
* Responding to customer enquiries by phone and email within SLA’s
* Successfully handling and resolving customer queries and complaints
* Building relationships with key clients and internal employees
* Maintain client user manuals and documents as their requirements change.
* Identify and escalate priority issues to technical support and line manager
* Import of weekly/monthly HR files and running of data processes
* Export/Check/Send monthly Provider and Payroll files to strict deadlines
* Liaise with other teams as appropriate
* Testing client sites following change requests and annual renewals/upgrades
* Monitor the general email inbox and pass emails on to the relevant team/person where necessary
* Gather statistics to show the number of queries coming into the helpdesk and what the most common issues are
Person specificat...