Job title: Intelligence and Policy Manager
Hours: 37 Hours
Contract: Permanent
We are looking to recruit an Intelligence and Policy Manager within Adults and Health. This is an exciting opportunity to join the team at a time when demand for data and intelligence is growing as social care moves to embrace more data-based decision making both locally and nationally.
The Intelligence and Policy Manager has an important role within the Directorate. They will manage a small team with responsibility for fulfilling statutory data functions and supporting Directorate priorities including the provision of intelligence and insight to frontline services, senior managers, elected members and partners with the aim of informing decisions and improving services and outcomes.
You will report to the Head of Intelligence and Performance.
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
About you
As an Intelligence and Policy Manager you will bring to the role:
* Knowledge of the area of Adult Social Care, including national policy direction, the local authority role, sector-led improvement, intelligence needs, practice requirements and performance expectations.
* The ability to manage and monitor performance, setting clear objectives for the review of individual, team and service level performance and to lead cross-service teams.
* Able to effectively communicate and distil complex information and challenging messages in person, in presentations and in writing.
* Extensive experience of managing staff.
* A record of building positive and collaborative relationships that have enabled the effective application of insight to improve services and outcomes.
About the role
The post holder will lead on the delivery of several statutory functions with regards to Adult Social Care. This includes the completion of mandatory national data returns and surveys that inform national performance metrics.
The post holder will play a key role in supporting the Directorate leadership team in preparing for the Care Quality Commission local authority assurance process through the production and analysis of accurate data and performance.
The post holder will work with colleagues from across the Directorate and wider Council to further promote and embed intelligence and data analytical systems and processes, ensuring intelligence informs improvement conversations and consequent actions.
What we offer you
We take pride in offering the best employee experience, with benefits including:
* a competitive salary and annual leave entitlement plus statutory holidays
* membership of the West Yorkshire Pension Fund with generous employer contributions
* flexible and hybrid working arrangements subject to service requirements
* a clear career pathway and continuing professional development opportunities
* a range of staff benefits to help you boost your wellbeing and make your money go further
How to apply
Please complete the online application form.
Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is recognised in Stonewall’s Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.
All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
If you do not have the right to work in the UK, candidates must consider their own eligibility for sponsorship for a particular role through the Skilled Worker route before applying.
Job Description
Job Purpose
The post-holder will provide leadership and management of one or more functions and service responsibilities within the Intelligence and Policy Service within Adults and Health directorate. IPS provides a wide range of insight to frontline services, senior managers, elected members and partners with the aim of informing decisions and improving services and outcomes. This happens at locality, service, city and wider levels.
IPS’s functions include:
* Data analysis – including the analysis of population outcomes and need, demographics, activity impact, service performance and quality assurance activity and surveys
* Business planning – comprising the council’s corporate planning, risk management, performance management, and consultation and engagement
* Policy development and support
The post-holder will work flexibly leading the A&H IPS team and working with internal and external colleagues to support the development and implementation of the authority’s strategic approach in one or more of the functions outlined above. The role will require significant cross-council and cross-partnership working; as such, success depends on building and maintaining strong, positive relationships with these stakeholders. This will include the management of key relationships with specific service areas, key partnerships and other support services. The post-holder will also need to demonstrate knowledge and experience of delivering significant aspects of one or more of the IPS functions and of leading staff and teams.
Should the role require specialist knowledge, skills and/or experience in a particular functional or service area, this will be detailed in the job advert, though the post-holder will need to be flexible with the role evolving in line with the council’s and IPS’s priorities.
The post-holder will also have cross-council responsibilities.
General Responsibilities
* Promote, demonstrate and evidence the council’s values and expected behaviours through your own role and through the work of the service.
* Lead the delivery and improvement of key areas of work within IPS, ensuring that strategic and service outcomes and priorities are delivered successfully to a high standard.
* Work flexibly across the service and wider organisation to meet council and city priorities and exploit opportunities for personal development.
* Work closely with commissioners of IPS services to inform both service prioritisation and the evaluation of service delivery.
* Maintain knowledge of local, regional and national issues as they relate to IPS functions.
* Develop and manage staff within the service, especially those whom the post-holder directly line manages, including agreeing responsibilities and objectives, ascertaining training and development needs, work planning, monitoring performance, assessment and appraisal.
* Lead the procurement, implementation and ongoing management of IPS technical solutions and processes, maximising the use of technology to facilitate efficiencies and improve performance.
* Build strong, dynamic relationships and networks, positively engaging with relevant stakeholders.
* Prepare and deliver briefings, reports and presentations to senior managers, elected members and partners.
* Manage and control delegated budgets, resources and assets effectively and efficiently and in line with the council’s financial and contract procedures rules.
* Ensure compliance with relevant legislation, national standards and best practice in pursuit of excellence in service delivery.
* Work within all relevant policies, procedures and systems established corporately or locally. These include the council’s arrangements for Health and Safety, Human Resources, Information Governance and Equality and Diversity.
Specific Responsibilities
The post-holder will play a lead role in the development and delivery of IPS priorities in one or more of the following areas.
Data Analysis
* Provide responsive, timely and accurate intelligence and analysis that meets the needs of stakeholders.
* Build intelligence capacity through enabling self-service, encouraging innovation, involving partners and thereby making data more accessible, better integrated and readily used; in a manner that is consistent with good information governance.
* Ensure intelligence informs improvement conversations and consequent actions, supporting managers and leaders to own and use intelligence, linking data with other evidence and taking consideration of trends, benchmarking, forecasting, underlying need and equalities characteristics including disadvantage.
* Lead further developments, improvements to and implementation of intelligence and data analytical systems and processes, including support to underlying data quality and the promotion of data as an asset. These may include Business Intelligence tools, GIS and specific applications such as the Leeds Observatory. This will include cross-council, city partnership and regional/national sector best practice.
Business Planning
* Support the development of the council’s corporate plan, working with colleagues to ensure consistency with other key council and partnership strategies and in line with the authority’s policy direction and strategic narrative.
* Lead further developments of and improvements to the corporate risk management and performance management frameworks, facilitating informed decision-making, benchmarking and service improvement.
* Provide strategic leadership of a co-ordinated approach to online and offline consultation and engagement, including survey design and analysis and community engagement.
Policy Development and Support
* Provide support to senior managers and elected members around key national, regional and local policy areas.
* Collaborate with colleagues across the organisation to improve cross-policy co-ordination and promote a common strategic narrative, aligned with the council’s corporate plan.
* Provide and communicate socio-economic insights and analysis to inform council and city policies, priorities and decision-making.
* Represent Leeds City Council at external policy meetings, ensuring the views of the council are reflected.
* Work with partners across the Leeds City Region, including the West Yorkshire Combined Authority, to provide proactive input to policy development.
Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.
* Able to manage and monitor performance, setting clear objectives for the review of individual, team and service level performance and to lead cross-service teams
* Able to engage and influence senior managers and partners
* Able to analyse and interpret complex qualitative and quantitative information from multiple sources
* Able to effectively communicate and distil complex information and challenging messages in person, in presentations and in writing
* Able to write reports and communicate in a business context for a variety of audiences
* Able to undertake a senior role promoting organisational values within the service and in relationships with other services and partners
* Able to negotiate service commitments, ensuring these are manageable and that resources are being used for the greatest benefit
* Able to work flexibly at pace and manage a demanding workload
* Able to develop resolutions to complex issues
* Able to work across a range of simultaneous initiatives and as part of a larger team adapting to changing needs and priorities
* Able to use Microsoft packages proficiently
* Project leadership and project management skills
* Use of analytical software and tools appropriate to the focus of the role
* A good understanding of Leeds City Council strategies, policies and current direction
* An understanding of the council's political context, including the pressures facing public services in their drive to improve service delivery and outcomes
* Detailed and up-to-date knowledge of one or more of the Intelligence and Policy functional areas, as described in the job advert. This includes good practice, methodologies and legislative / regulatory requirements.
* Knowledge of the area of public service this role is focused on, as outlined in the job advert, including national policy direction, the local authority role, sector-led improvement, intelligence needs, practice requirements and performance expectations.
* Experience of working at a senior level in one or more of the specific responsibility areas outlined in the job advert: data analysis, business planning and/or policy development and support
* Extensive experience of managing staff
* A record of building positive and collaborative relationships that have enabled the effective application of insight to improve services and outcomes
* Leading teams to deliver performance improvement
* Managing and contributing to delivery within complex environments involving various stakeholders to achieve positive outcomes
* Managing and prioritising competing work pressures and the relationships underpinning these
* Delivering work to expected quality and to meet deadlines
* Experience of changing and evolving how services are delivered in terms of approaches used, service priorities and service relationships
Essential Behavioural & other Characteristics
* Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
* Able to understand and observe Leeds City Council equality and diversity policies.
* Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
* Willingness to actively participate in training and development activities.
* Flexible and adaptable to change to assist other services as required commensurate to grade.
* Participate in appraisal, training, and development activities.
* Be aware of and comply with Leeds City Council policies and procedures.
* Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
* Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
* The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.
Desirable requirements It is desirable that the candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.
* Knowledge of national frameworks and sources of intelligence specific to the focus of this role, as outlined in the job advert. This includes, where relevant, the local authority role in the management, collection and submission of the underpinning data.
* Controlling and managing budgets
* Managing and / or commissioning research projects
* Managing the specification and contracting of technical solutions and processes
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