Job responsibilities:
* Day to day management of your depot service engineers & co-ordinating support team, report on resource gaps.
* Specifically, but not limited to. Checking on engineer and support team welfare and problems. Checking engineer job progress, advising on, and resolving problems. Support as necessary with instruction and training. Ensure your team are able to complete all their duties correctly and achieve a high standard in all they do. Reporting on resource shortages. • Nurturing engineer and support team learning and career progress. Completing yearly appraisals with engineers and support team and actioning findings, requests. • Approve all engineer and support staff holiday requests and sickness/time off requests. Liaise with Human Resources (HR). •
* Day to day management and delivery of service client requests including, new enquiries, RFI’s, quotations, resolution of complaints/problems.
* Specifically actioning new enquiries with quotations. Identifying from worksheets additional repairs and submitting quotations. Reacting to issues with repairs on site and making decisive decisions. Reacting to client queries and resolving complaints, problems in a timely manner. Liaising and communicating with the client at all times
* Achieve your depot revenue budget and maintain depot margin 25% & focus on increasing maintenance contract base 10% (by value) per annum.
* Ensure all maintenance renewals are sent promptly and priced correctly. • Review all engineer worksheets daily and correct for errors. Comment on individual engineer worksheets for correction and/or praise. •
* Ensure all work activity of the department is undertaken within the company’s Health and Safety Systems of Work with a focus on documented risk assessment plans.
* Focus on documented risk assessments and engineer point of work risk assessments (POW). Promote good work practices. • Report any accidents and/or near misses to Service Director, with written reports. • Ensure all engineers have regular in-house instruction as required
* Ensure service engineers have necessary equipment/tooling and resources to carry out their work in line with all Health and Safety considerations.
* Maintain good housekeeping of service office, workshop, stock and materials. Ensure engineer good house keep practices through regular checks. • Maintain good housekeeping of service office, warehouse and building surrounds.
* Day to day responsibility for your depot engineer fleet vehicles.
* Report all accidents and incidents to the directors including completion of non-conformance report.
* Run at least 2 service engineer toolbox talk meetings annually. Plan agenda and present minutes to the directors.
* Plan, arrange and authorise engineers to attend external training courses as required
* Ensure all engineers have all necessary equipment and tooling to enable them to complete repairs/maintenance in a professional and safe way.
* Attend quarterly service management meetings.
* All other duties within the job holders capability
Experience required:
* Proven relevant work experience and consistent track record of achievement in the Refrigeration and Air Conditioning industry. •
* Sound technical knowledge and understanding of air conditioning and chiller systems.
* Management experience and leadership ability. •
* Good communication skills and confident personality.
* Strong organisational abilities and multi-tasking skills.
* Commercial awareness and contract tendering experience.
* IT knowledge and familiarity Job