💼 CUSTOMER SERVICE EXECUTIVE (ONSITE)
📍 Location: Brighton, UK (BN2 4QN) – This is an in-office role. No remote work.
🚀 WHO WE ARE
ABOUT WELLGARD Wellgard is not just another nutrition brand—we’re a TikTok sensation! 🚀 We’re one of the fastest-growing nutrition brands on TikTok Shop UK, serving up health & wellness must-haves like energy-boosting vitamins, collagen (yep, one of the UK’s best-sellers), probiotics, and delicious gummies.
🔥 THE ROLE
We’re looking for a Customer Service Executive to be the friendly, problem-solving superstar that keeps our customers happy. You’ll be the voice of our brand, making sure every customer has an A+ experience. From answering questions to sorting out orders and handling returns, you'll be a key part of our team.
🎯 WHAT YOU’LL BE DOING
📞 Chatting with customers via phone, email, chat, and social media—helping them with orders, tracking, and any issues they face.
🛍️ Becoming a product pro so you can give the best advice and recommendations.
⚡ Solving problems quickly, from product concerns to delivery delays.
💳 Handling refunds, returns, and exchanges with ease.
🚚 Keeping an eye on order fulfillment to make sure everything runs smoothly.
🤝 Teaming up with logistics, warehouse, and other departments to keep things moving.
📢 Collecting feedback and sharing insights to improve our products & service.
🎭 Jumping in wherever needed—things move fast, and we love a team player!
💡 WHAT WE’RE LOOKING FOR
✔ Great communicator – You can chat with anyone and keep things clear, friendly, and professional.
✔ Problem-solver – You love figuring things out and keeping customers happy.
✔ Super organised – You can juggle multiple tasks without breaking a sweat.
✔ Empathetic & patient – You know how to handle tricky situations while staying cool.
✔ Fast learner – You're always up for learning new skills and getting better every day.
🎉 WHY WORK WITH US?
At Wellgard, we believe in learning, growing, and celebrating wins - big and small. If you're ambitious and ready to level up your skills, you’ll fit right in.
✨ Perks & Benefits:
🎂 Extra day off for your birthday (because who wants to work on their b-day?)
🏖️ 23 days holiday + bank holidays
💰 Pension scheme
💄 Free beauty & health products (hello, freebies!)
📍 Location: Brighton, UK (BN2 4QN) – This is an in-office role. No remote work.
📩 READY TO JOIN US?
If this sounds like you, apply now and let’s make great things happen! 🚀