Dental receptionist/administrator (Maternity Cover)
FULL TIME DENTAL RECEPTIONIST/Administrator REQUIRED- ST ALBANS
( DENTAL EXPERIENCE IS DESIRABLE )
Opportunity! Could this be yours?
We are looking for a receptionist/administrator with outstanding customer service, someone who is proactive and dynamic; to add to our staff of winners. We are a prestigious award-winning private specialist dental practice in St Albans. Dental experience is desirable and would be a huge advantage for this role; however, it is not essential, and full training will be provided.
If you are organised, motivated, and enthusiastic, you could be that person. Previous experience in customer service, marketing, or sales would be advantageous. Proven computer skills are essential.
We are a growing practice looking for a good team player who agrees that no job is too big or too small. We offer the gold standard in care and service for each patient. We offer a very competitive salary depending on previous experience.
This position is for 5 days per week 8.30 – 18.00 (plus 1 allocated day a week you would need to be available to work later if required). The position will involve working 1/2 Saturdays a month depending on the practice and patients' needs. Our location has free parking, bus routes, and train service.
JOB DESCRIPTION:
The dental receptionist is the first and main contact point for patients and visitors to our center and must be well presented. The successful candidate must be professional, friendly, and polite. As part of the dental team, the receptionist’s role is to assist in the smooth and efficient running of the practice, adhering to practice protocol at all times, in line with company policies, goals, and values. It can be fast-paced and requires multitasking skills. The role will be split between reception and admin. The administration role will require proofreading all specialists' reports to patients and referring dentists; you must have an eye for detail. You will also need to manage any outstanding balances, generating reports, and other duties as required.
RESPONSIBILITIES:
* Greet and care for all patients and visitors to the practice in a polite and courteous manner at all times.
* Deal with all enquiries, either in person, email, or on the telephone in a polite and professional manner.
* Maintain patient confidentiality and data protection.
* Maintain the record systems of the practice, ensuring patients receive all necessary paperwork and all forms are signed and dated correctly and information is up to date.
* Find patient records for each dentist/hygienist/therapist.
* Deal with incoming patient referrals and book appropriate appointments for patients in the absence of the patient care advisor.
* Make courtesy calls.
* Send out appointments and reminders to patients.
* Carry out routine housekeeping procedures.
* Ensure the practice is always kept in an appropriate condition.
* Promote a professional image of the company at all times and be knowledgeable about the services the practice provides.
* Inform the practice manager about patient comments and complaints.
* Ensure all monies are taken for treatment.
* Coordinate finance applications.
* Manage the retail sales of the practice.
* Identify own training and development needs (to be discussed within regular reviews).
* Draft letters and reports in accordance with the instructions of dentists at the practice.
* Ensure that the practice diary is run effectively.
* Assist with the supervision of any trainee receptionists.
* Deal with the cleaning company when appropriate.
* Carry out administrative duties to ensure effective running of the Practice.
* Be aware of all practice policies and procedures to ensure CQC compliance.
* Be fully conversant with all emergency and evacuation procedures.
* Perform such other tasks as are reasonably requested by the Practice Management/Directors.
This role will be for maternity cover, starting as soon as possible until February 2026.
You must be able to provide references on request, one of them from your last employer. A DBS check will be carried out.
To apply, please email your CV with a covering letter.
Job Types: Full-time, Temporary
Pay: From £26,000.00 per year
Benefits:
* Additional leave.
* Employee discount.
Schedule:
* 8 hour shift.
* Flexitime.
* Monday to Friday.
* Weekend availability.
Application question(s):
* What appeals to you about this position? Please include a cover letter.
Work Location: In person.
Application deadline: 10/01/2025.
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