Senior IT Engineer – Join a Growing MSP!
Location: Melton Mowbray, LE13 1JE (Hybrid – 1 day per week remote after 3-month review)
Salary: £32,000 - £38,000 per year + Benefits
Job Type: Full-time, Permanent
Are you looking for a role where your skills are recognised and rewarded?
Do you have 5+ years of IT Support experience and want to take the next step in a fast-growing and dynamic MSP?
If so, Mark1 IT has an exciting opportunity for you!
Who We Are
Mark1 IT is a Managed Service Provider (MSP) delivering exceptional IT services across Europe. We’re growing fast, and we know that our success depends on having the best people on board. That’s where you come in…
As a Senior IT Engineer, you’ll play a key role in supporting our diverse client base, ensuring smooth operations, troubleshooting advanced issues, and driving continuous improvements.
What You’ll Do (Key Responsibilities)
1. Client Service Delivery: Provide IT support (1st–3rd line) in line with SLAs
2. Technical Troubleshooting: Diagnose & resolve network, server, and infrastructure issues
3. Project Work: Support IT projects, migrations, and system upgrades
4. Hardware & Software: Configure, deploy, and maintain client systems
5. Process Improvement: Identify & suggest technical and operational enhancements
6. Upselling Opportunities: Recognise and recommend IT solutions to clients
What We’re Looking For (Skills & Experience)
1. 5+ years of IT support experience (MSP experience preferred)
2. Strong knowledge of Windows Desktop/Server, Office 365, Azure, VOIP, networking (TCP/IP, VPNs, Firewalls), and security solutions
3. Experience supporting business IT environments across multiple sectors
4. Ability to prioritise and manage multiple tasks in a fast-paced setting
5. Excellent problem-solving skills, taking ownership of escalated issues
6. Outstanding communication & relationship-building skills
7. A proactive, self-motivated mindset with a passion for delivering great service
8. Full UK Driving Licence (essential for client site visits)
Why Join Mark1 IT?
* Career Growth: We invest in our people, offering certified training & vendor exams (Microsoft, SonicWall, Veeam, Barracuda, ESET, Horizon)
* Recognition & Rewards: Be part of a team that values your contributions
* Work-Life Balance: Hybrid working after 3 months (1 day per week WFH)
* Perks & Benefits:
* Monthly benefit package of your choice (£30 value – Gym membership, gift box, etc.)
* 5% employer pension contribution
* Extra day off on your birthday!
* Quarterly team events – Go-karting, paintball, team meals, and more!
* Free Friday breakfast for the team
How to Apply
If you’re ready to take your IT career to the next level and be part of a supportive, growing company, we’d love to hear from you!
Apply now and join a team where no two days are ever the same!
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