Your new companyA government agency in Brighton is recruiting a Customer Support Administrator on a 12-month fixed-term contract. You will work in a supportive environment and receive full technical training. This job is based in brand-new offices in central Brighton and you will work on a hybrid schedule (6 days/month in the office). This is a great opportunity to join a stable team with excellent benefits (see below!) and career opportunities.Your new roleWorking closely with businesses across the UK, you will act as the first point of contact for any queries via phone and email. You'll provide exceptional customer service and work to ensure you fully understand all queries, often explaining complex technical information when required. Key duties include:
* Handling high volume inbound calls
* Responding to customer emails
* Signposting customers to information
* Explaining technical information and processes
* Updating and logging information on CRM and internal systems
* Escalating queries when necessary
What you'll need to succeedYou'll have previous customer service/call centre experience (in an office-based environment) and be able to demonstrate examples of when you've provided an excellent customer journey. You'll also have strong written and verbal communication skills with the ability to pick up new technical information and articulate it effectively. Know...