Housing Officer Based in Kingston
- Managing patch 800 Require an experience Housing Officer with at least 2 years housing management experience in general needs.
Key Responsibilities
• Resident Engagement: Visit all new tenants in their homes to explain tenancy conditions and identify any vulnerabilities or additional needs. Ensure regular communication and engagement with residents through estate inspections, customer surgeries, and home visits.
• Tenancy Management: Manage a variety of tenancy-related matters, including succession, assignment, discretionary re-housing, and management transfers. Take action on issues such as anti-social behaviour, illegal occupation, and breaches of tenancy agreements.
• Housing Management: Conduct regular estate inspections and follow up on issues affecting residents. Identify and recommend estate improvements and work with internal teams to ensure a coordinated approach to Housing management.
• Supporting Vulnerable Tenants: Work closely with vulnerable tenants to ensure their needs are met, making referrals to support services as necessary.
• Legal and Enforcement Actions: Prepare and serve legal notices, including Notices Seeking Possession and Notices to Quit. Prepare cases for court, draft witness statements, and represent the council in legal proceedings.. Knowledge on Housing regulator consumer standards About you • Experience: Proven experience in managing complex tenancy issues within a social housing context.
• Skills: Excellent communication and problem-solving skills, with a commitment to addressing resident concerns. • Knowledge: Thorough understanding of housing and anti-social behaviour legislation.
• Attributes: A proactive, adaptable, and resilient individual who is committed to continuous improvement and delivering positive outcomes for residents. Demonstrates a strong commitment to equalities, diversity, and inclusion.
Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Beth @essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
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