Job summary Imaging is a multi-speciality directorate, and the post holder will need to gain in depth knowledge of a wide range of booking protocols/templates and specific standards for each area to enable them to make, amend and cancel appointments. The post holder will also work to written guidelines and on a rota basis will be involved in allocating and sending off site cases for report, recording all actions on the department Patient tracker so we can monitor all cases against agreed turnaround targets. For both functions the post holder will be required to liaise with a variety of clinical and non -clinical staff from inside and outside of the Trust. Main duties of the job The succesful applicant will be required to work as part of a team of coordinators who are responsible for providing a comprehensive and patient-orientated service dealing with escalations for clinical, pathway (RTT & DM01) and incident related reasons; supporting timely management and response for Imaging procedures linked to the and central booking service to Radiology.The Escalations, Allocation and Assurance staff/team currently operate Monday to Friday during normal business hours This is a multi-skilled role, and the post holder will be expected to rotate on a regular basis within different areas; allocation and send, PTL management and escalation email management. The team are also responsible for running checks aligned to HIVE to ensure internal targets are met and orders are managed within HIVE as expected. About us MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary. We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022. We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable. At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together. Date posted 14 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum, pro rata Contract Fixed term Duration 18 months Working pattern Full-time Reference number 349-CSS-7012412C Job locations Wythenshawe Ledson Road Manchester M23 9LP Job description Job responsibilities To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcingmft.nhs.uk. Were looking forward to hearing from you Job description Job responsibilities To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcingmft.nhs.uk. Were looking forward to hearing from you Person Specification Qualifications Essential Educated to GCSE standard or equivalent ECDL or equivalent experience Desirable Customer Services/Care training/qualification NVQ 3 Experience Essential Customer services experience Experience of using data-base software Desirable Experience using computer systems to track and trace patients/customers Skills Essential Software packages and/or developed word processing and IT skills Good Command of oral and written English Excellent telephone skills Knowledge Essential Social awareness of diverse cultural needs coupled with front of house courtesy. Desirable Awareness of Trust Values Person Specification Qualifications Essential Educated to GCSE standard or equivalent ECDL or equivalent experience Desirable Customer Services/Care training/qualification NVQ 3 Experience Essential Customer services experience Experience of using data-base software Desirable Experience using computer systems to track and trace patients/customers Skills Essential Software packages and/or developed word processing and IT skills Good Command of oral and written English Excellent telephone skills Knowledge Essential Social awareness of diverse cultural needs coupled with front of house courtesy. Desirable Awareness of Trust Values Employer details Employer name Manchester University NHS Foundation Trust Address Wythenshawe Ledson Road Manchester M23 9LP Employer's website https://mft.nhs.uk/careers/ (Opens in a new tab)