CUSTOMER SERVICE EXECUTIVE (FULL-TIME & ONSITE) – BRIGHTON
Wellgard Brighton, England, United Kingdom
Location: Brighton, UK (BN2 4QN) – This is an in-office role. No remote work.
ABOUT WELLGARD
Wellgard is not just another nutrition brand—we’re a TikTok sensation! We’re one of the fastest-growing nutrition brands on TikTok Shop UK, serving up health & wellness must-haves like energy-boosting vitamins, collagen (yep, one of the UK’s best-sellers), probiotics, and delicious gummies.
We’re looking for a Customer Service Executive to be the friendly, problem-solving superstar that keeps our customers happy. You’ll be the voice of our brand, making sure every customer has an A+ experience. From answering questions to sorting out orders and handling returns, you'll be a key part of our team.
1. Chatting with customers via phone, email, chat, and social media—helping them with orders, tracking, and any issues they face.
2. Becoming a product pro so you can give the best advice and recommendations.
3. Solving problems quickly, from product concerns to delivery delays.
4. Handling refunds, returns, and exchanges with ease.
5. Keeping an eye on order fulfillment to make sure everything runs smoothly.
6. Teaming up with logistics, warehouse, and other departments to keep things moving.
7. Collecting feedback and sharing insights to improve our products & service.
8. Jumping in wherever needed—things move fast, and we love a team player!
Qualifications:
1. Great communicator – You can chat with anyone and keep things clear, friendly, and professional.
2. Problem-solver – You love figuring things out and keeping customers happy.
3. Super organised – You can juggle multiple tasks without breaking a sweat.
4. Empathetic & patient – You know how to handle tricky situations while staying cool.
5. Fast learner – You're always up for learning new skills and getting better every day.
At Wellgard, we believe in learning, growing, and celebrating wins - big and small. If you're ambitious and ready to level up your skills, you’ll fit right in.
Benefits:
1. Extra day off for your birthday (because who wants to work on their b-day?)
2. Free beauty & health products (hello, freebies!)
If this sounds like you, apply now and let’s make great things happen!
Seniority level
Entry level
Employment type
Full-time
Industries
Retail Health and Personal Care Products
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