About The Role
Do you know how to deliver an exceptional customer experience? Whether you've worked in retail, hospitality, or a call centre environment, as a Personal Case Manager with Porsche, you will be responsible for ensuring each customer feels valued each time they communicate with The Porsche Customer Interaction Centre.
The Porsche Customer Relations Hub is powered by RAC and embedded at the Head Quarters of Porsche Cars Great Britain in Reading
Porsche are famous for creating incredible sports cars, but our success is built upon the strong relationships we create with our customers. We believe that a Porsche customer should enjoy customer care that is worthy of the Porsche crest. Our talented team of Porsche Personal Case Managers are on hand to support each customer with highly individualised customer care. As well as answering simple or complex customer questions, each advisor is fully empowered to provide bespoke solutions, which ensure that every customer remains loyal to the brand.
Full time, permanent contract, great working hours on a rotation of 8am to 5pm or 9am- 6pm Monday to Friday, 9am -1pm Saturday (1 weekend in 5*)
1. Flexible hybrid working hours offered after successful probation
2. Generous paid holiday allowance, plus public holidays
3. No call scripts, no ...