You don’t need to go to university to kickstart your career Do you want to be learning whilst you are learning and keeping up to date with the latest technology? By choosing Primary Goal as your training provider not only will you be learning whilst you're earning you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using uCertify practice, learn and labs provided to you as part of your apprenticeship, you'll be able to prepare yourselves for the following exams: · CompTIA A (Exam 1 and 2) · CompTIA Cloud Essentials This is an exciting time to join the Trust. We are looking to appoint an enthusiastic and positive ICT Apprentice to work under the guidance of the Network Manager to provide specialist support in all aspects relating to the care and maintenance of ICT resources (hardware, software, audio-visual, computer-linked, computer related, photocopying and telephone equipment). You will gain the support, knowledge and experiences needed to successfully complete an 18-month apprenticeship. You will have a flexible approach and be keen to develop and grow in our thriving IT Team. This role is part of the Central IT Team and is based predominantly at Barr’s Hill School, with a requirement to travel to work at or for schools in the Trust. Enhanced rate above the National Apprenticeship wage for the right candidate. 37 hours per week Mon–Thu: 8.00 am – 4.00 pm, Fri: 8.00 am – 3.30 pm. • Professional development opportunities • Career pathways across the Trust • Local Authority Pension Scheme • Online retail discount • Employee Assistance Programme • Family Friendly policies to support family & career commitments • Flexible Working Arrangements JOB DESCRIPTION Job Purpose: To work under the guidance of the Network Manager to provide specialist support in all aspects relating to the care and maintenance of ICT resources (hardware, software, audio-visual, computer-linked, computer-related, photocopying and telephone equipment). Duties and responsibilities: • Provide first line support to students and staff for ICT resources. • Carry out routine administration including password resets and adding print credits. • Assist with the administration process regarding purchases of ICT resources. • Assist with the setting up, upgrading, maintenance and repair of ICT resources. • Install and configure operating systems and applications. • Support staff and students with the use of ICT, including in-class support where appropriate. • Support staff and students with the set-up and preparation of ICT resources. • Work with staff, students and parents to promote the safe use of ICT. • Help produce and maintain ICT statistics, reports, checklists and other documentation as necessary. • Assist with the upkeep of the ICT asset register/inventory and service catalogue. • Help maintain appropriate stock levels of consumables and accessories and to raise purchase orders as necessary ensuring that value for money is obtained. • Maintain satisfactory standards of safety and security in relation to ICT suites and ICT resources. • Report any detected breach of the School’s ICT Acceptable Use policies to the Network Manager. • Provide a high level of service to the business in a deadline driven environment and work to an agreed service level. • Keep abreast of technological developments and encourage the use of ICT at all levels. • Maintain relationships with fellow IT staff, taking part in team and departmental meetings. • Be aware of and abide by the schools’ health and safety procedures and associated polices. • Proactively implement the schools’ policies and procedures. • Work flexibly and undertake any other relevant duties and responsibilities, as may reasonably be requested by the Network Manager or Trust ICT Director. Professional Development • Maintain personal professional development to ensure that the knowledge and skills required to fulfil the role of Apprentice ICT Service Technician are up to date. • Maintain an effective level of technical competence by participation in educational programmes and self-guided reading as appropriate. • Be a professional role model and understand and promote the aims of the school and the values of the Trust. • Work towards and complete an NVQ Level 3 for an Advanced Apprenticeship in IT, Web, Software & Telecoms PERSON SPECIFICATION Education and Qualifications : • Achieved or predicted 5 GCSE’s or equivalent including English and Math's at grade C or above. Skills and Abilities: • Able to communicate effectively both verbally and in writing with a range of audiences. • Able to maintain the highest levels of confidentiality and data security. • Organised; can prioritise and work well under pressure, meeting strict deadlines and exercising attention to detail. • Good interpersonal skills and the ability to handle difficult situations in a patient, calm and effective way. • Good problem solving and analytical skills. • Able to present themselves and the ICT service positively and professionally. • Able to work with adults and students. • Able to self-evaluate learning needs and actively seek learning opportunities. • Able to work independently and collaboratively to ensure the delivery of agreed workload. • Can interpret and present written and numerical data in formats including spreadsheets and written reports. • Able to consistently produce high quality Application / Interview work and maintain accurate records. • Physically able to carry out the requirements of the role, subject to reasonable adjustments as may be required. • Able to follow the school’s safeguarding procedures and recognise when to report any concerns Experience: • Experience of trouble shooting and fixing computer hardware and software problems. • Experience of supporting end users. • Experience of using and preparing audio/visual equipment. Application / Interview Knowledge and understanding. • Install, maintain and troubleshoot software and hardware – Windows and Apple based. Knowledge and understanding • Knowledge of Microsoft software including Office. Application / Interview Other requirements • A professional role model who is committed to their own professional development and to developing others. • Committed to and able to promote the aims of the school and the values of the Trust: Students First, It’s about Learning, No Barriers. • Able to work calmly under pressure and withstand stress. • Able to work flexibly and to attend meetings and INSET days as required. The training you'll be provided with: Comprehensive introductory modules to technical concepts Level 3 Information Communications Technician apprenticeship standard Training for all pathways of your IT career (support technician, network technician, digital communications technician) Specialising in a portfolio of evidence for the Support Technician pathway e-learning training materials Bi-weekly virtual classroom training on all options of the apprenticeships Access to virtual labs to develop technical competency. Monthly work-based coaches visits and competency checks. 9 am – 5 pm Support desk for technical support Personal Learning and Thinking Skills and Key Skills development. Option for vendor and technical certificates- e.g. CompTIA You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions and support. Our apprentices love being able to help each other As one of our apprentices you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support. We are looking for someone who: Has a true passion for technology. Feels confident using hardware, software, and other technical devices. Has good communication and interpersonal skills. Has a passion to learn with enthusiasm and motivation to achieve success. Loves helping others and enjoys working with people of all ages. Is committed to complete the full apprenticeship programme. Has the ability to work well in a team and independently using their own initiative. Has a true passion for new and emerging technology. Is enthusiastic about digital developments and has an active interest in IT keeps up to date with current technology and trends. Where a Primary Goal apprenticeship can take you: This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech). We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme. Disability Confident: Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team. PLEASE NOTE that we will require a copy of your personal CV. When completing your CV, please consider the job description and the role you are applying for. Powered by JazzHR