Job summary We are looking for a Imaging Admin Team Lead to join our Imaging Department team. As Front of House staff, the role of the Imaging Admin Team Lead to support and lead the Admin team and to ensure patients, visitors and staff receive professional and polite assistance at all times. The post holder will work as part of a multi-disciplinary team and have responsibility for providing a high quality administrative and clerical support service to the Imaging Department including booking appointments for all Imaging tests and Interventional Radiology procedures. The role requires advanced communication skill, both verbal and written. Main duties of the job The post holder will work as part of a multi-disciplinary team and have responsibility for providing a high quality administrative and clerical support service to the Imaging Department including booking appointments for all Imaging tests and Interventional Radiology procedures. The role requires advanced communication skill, both verbal and written. About us Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St Johns. Why apply for this role ? At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits; from 27 days annual leave, generous private healthcare cover, contributory pension schemes including continuation of the NHS pension. Working with us, all eligible employees receive; Competitive pay with progressive band structuring Private healthcare cover of up to £20,000 per year Ongoing training and development programmes Discounts at local, national and online shops Interest-free season ticket loans Cycle to work loan scheme Employee "Service Excellence" recognition rewards If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you. Date posted 24 January 2025 Pay scheme Other Salary Depending on experience up to 32,323 depending on experience Contract Permanent Working pattern Full-time, Flexible working Reference number B0263-25-0011 Job locations 60 Grove End Road St John’s Wood London NW8 9NH Job description Job responsibilities Am I the right person for this Imaging Admin Team Lead role? Evidence of excellent customer care skills Experience in liaising with people and staff at all levels Demonstrate ability to work on own initiative and also to work as part of a team Professional appearance Ability to prioritise own workload in a highly pressurised working environment; problem solving for the benefit of the team and knowledge to develop alternative procedures Highly motivated, enthusiastic, proactive individual with excellent communication and interpersonal skills Demonstrate previous relevant reception experience working in a medical environment What are the Responsibilities of this Imaging Admin Team Lead role? Receive patients, clinicians, staff and other visitors to the Hospital in a welcoming and professional manner. Answer telephones in accordance with departmental standards Proactively deal with potential situations of conflict to diffuse and prevent patient complaints. Arrange appointments for in-patient and outpatient examinations, liaising with referring clinicians, patients and other members of the Imaging team as appropriate. Co-ordinate requests for specialised examinations with the availability of Radiologists and other service providers such as Theatres, Anaesthetists, Admissions and Labs. Undertake all aspects of patient registration, charging and examination scheduling using the hospital PAS and RIS systems, ensuring that all data is correct and up to date in accordance with hospital/departmental protocols. Ensure all patient data is entered on to the hospital PAS and RIS systems accurately to ensure accurate patients medical records. To verify insurance cover or 3rd party clients, and guarantors status. Ensuring all clinics are maintained and updated, during shifts To file away all copies of registration forms in accordance with department policy, attaching any relevant letters of guarantee as well as following GDPR data protection. Be confident in cash handling, adhering to departments policies and Procedures To collect payment in accordance with Hospital policies & issue receipts as and when appropriate. Assisting Consultants for collection of consultation fees on the day. Job description Job responsibilities Am I the right person for this Imaging Admin Team Lead role? Evidence of excellent customer care skills Experience in liaising with people and staff at all levels Demonstrate ability to work on own initiative and also to work as part of a team Professional appearance Ability to prioritise own workload in a highly pressurised working environment; problem solving for the benefit of the team and knowledge to develop alternative procedures Highly motivated, enthusiastic, proactive individual with excellent communication and interpersonal skills Demonstrate previous relevant reception experience working in a medical environment What are the Responsibilities of this Imaging Admin Team Lead role? Receive patients, clinicians, staff and other visitors to the Hospital in a welcoming and professional manner. Answer telephones in accordance with departmental standards Proactively deal with potential situations of conflict to diffuse and prevent patient complaints. Arrange appointments for in-patient and outpatient examinations, liaising with referring clinicians, patients and other members of the Imaging team as appropriate. Co-ordinate requests for specialised examinations with the availability of Radiologists and other service providers such as Theatres, Anaesthetists, Admissions and Labs. Undertake all aspects of patient registration, charging and examination scheduling using the hospital PAS and RIS systems, ensuring that all data is correct and up to date in accordance with hospital/departmental protocols. Ensure all patient data is entered on to the hospital PAS and RIS systems accurately to ensure accurate patients medical records. To verify insurance cover or 3rd party clients, and guarantors status. Ensuring all clinics are maintained and updated, during shifts To file away all copies of registration forms in accordance with department policy, attaching any relevant letters of guarantee as well as following GDPR data protection. Be confident in cash handling, adhering to departments policies and Procedures To collect payment in accordance with Hospital policies & issue receipts as and when appropriate. Assisting Consultants for collection of consultation fees on the day. Person Specification Experience Essential Demonstrate previous relevant reception experience working in a medical environment. Evidence of IT skills and computer data input. Evidence of general clerical experience. Experience of record keeping. Evidence of excellent customer care skills. Experience in liaising with people and staff at all levels. Experience of liaising with people from a wide range of cultural, ethnic and educational backgrounds. Experience in managing and resolving difficult situations. Experience of working in Healthcare. Previous experience of working in a radiology reception department. Have some clinical knowledge Qualifications Essential Well established numeracy and literacy skills (GCSE or equivalent, at grade C or above in Mathematics and English) Desirable Typing or word processing qualification at RSA II (or equivalent) AMSPAR Advanced Diploma for Medical Secretaries Level 3 qualification (or equivalent) NVQ at level 3 or above in Business Administration (or equivalent) Person Specification Experience Essential Demonstrate previous relevant reception experience working in a medical environment. Evidence of IT skills and computer data input. Evidence of general clerical experience. Experience of record keeping. Evidence of excellent customer care skills. Experience in liaising with people and staff at all levels. Experience of liaising with people from a wide range of cultural, ethnic and educational backgrounds. Experience in managing and resolving difficult situations. Experience of working in Healthcare. Previous experience of working in a radiology reception department. Have some clinical knowledge Qualifications Essential Well established numeracy and literacy skills (GCSE or equivalent, at grade C or above in Mathematics and English) Desirable Typing or word processing qualification at RSA II (or equivalent) AMSPAR Advanced Diploma for Medical Secretaries Level 3 qualification (or equivalent) NVQ at level 3 or above in Business Administration (or equivalent) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Hospital of St John and St Elizabeth Address 60 Grove End Road St John’s Wood London NW8 9NH Employer's website https://www.hje.org.uk/ (Opens in a new tab)