Temporary PT Business Support Officer/ Admin - CMHT
Reference no: Bournemouth 5257190 B
Pay Rate: £12.59 per hour PAYE
27 Monday – Friday, TBC
This opening assignment is for 2-3 months
City: BOURNEMOUTH
Candidates must have minute taking skills and experience
As a Business Support Officer, you will play a crucial role in providing comprehensive, efficient and effective administrative support to individuals and teams to enable them to maximise their delivery and assist the Council in achieving its purpose and objectives.
Key responsibilities encompass arranging highly sensitive meetings, minute-taking, and managing confidential information with extraordinary precision and accuracy at all times.
Key responsibilities:
* Respond to customer enquiries and requests in a professional and empathetic manner, following the Council's policies and procedures.
* Record and update customer information and interactions using the appropriate systems and databases, ensuring data accuracy and confidentiality, adhering to General Data Protection Regulations (GDPR).
* Achieve high accuracy in data input onto all aspects of work such as spreadsheets and bespoke databases.
* Collect, collate, analyse, and disseminate statistical data relevant to the service unit, ensuring that data area records are meticulously maintained and kept up to date.
* Treat customer information as confidential, adhering to the GDPR and relevant procedures.
* Organise multi-agency meetings which can be complex. Capture accurately decisions and summarise key information effectively during meetings.
* Maintain a high level of knowledge of processes and procedures in own area of work.
* Procure goods, services and supplies as directed by the Budget Holders, accurately utilising the financial management system or purchasing card whilst adhering to the Council’s financial regulations and guidelines.
* Work collaboratively with other team members and departments to ensure a seamless and consistent customer service experience.
Qualifications:
* 2 A Levels, NVQ 2/3 in Business Administration (or equivalent experience)
Knowledge:
* A good understanding of work practices, processes and procedures within the specified area of work.
Experience:
* Previous experience of working in a customer service and/or administration environment.
* Experience of diary management for Senior Officers.
* Experience and excellent skills in preparing clear and succinct meeting notes.
* Experience of accurate data inputting, collation and analysis of data.
Skills & Abilities:
* Communication and interpersonal skills, both verbal and written, with the ability to adapt to different customer needs and situations.
* Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
* Ability to communicate with a range of internal and external stakeholders to resolve and escalate complex issues in a professional manner.
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