Leads and articulates clear standards of care for their clinical area including but not limited to; appropriate nurse-to-patient ratio, and acuity & dependency factors. Leads by example in the clinical setting maintaining professional behaviour and communications at all times. Demonstrates clinical competence in the specialty area they manage. Ensures there is an environment that provides caring and compassionate care in their area. Ensures their visibility in the clinical area, working with their team supervising and supporting nurses, mentoring band 6s to model the behaviour and standards expected. Proactively talks to patients and their relatives related to their medical condition, patient experience and discharge plans, to provide leadership and advocacy Ensures completion of Family & Friends survey reviews these scores and discusses them with the team to ensure improvements are made and good practice recognized. Effectively and empathetically responds to patient complaints including written responses and inclusive with team learning following the complaint. Demonstrates a leadership style that is consistent and congruent with empowerment Is responsible for the leading of care within their area to support the harm free care agenda at UHSussex. Provides nursing reports at Directorate meetings to highlight key areas of activity/ concern in their ward /clinical area Presents risks relevant to their clinical area at site Quality and Safety meetings