Parts & Service Co-ordinator
Department: Service
Responsible to: Service Supervisor
Overall purpose of the job
* To plan all parts & field service activities to a high level of customer service, ensuring all engineering resource is fully utilised. Completion of all processes to enable accurate and timely billing of work
Responsibilities
* Identifying parts, preparing quotes and orders in line with customer enquiries and agreed internal parts processes
* Managing engineers' parts requests and updating all relevant internal systems
* Managing enquiries in line with internal and external customer Service-Level Agreements
* Building and enhancing relationships with both internal and external customers
* Support the Service Controller in daily planning activities ensuring a smooth an efficient flow of parts to engineers
* Managing and processing purchase orders
* Usage of Company CRM system and customer portal systems
* Monitor and control service, resolving client technical/administrative queries and escalating/delegating where required
* Carry out invoicing and job costing tasks
* Ensuring paperwork is sent to customers and records are kept up to date
* Review and investigate customer queries and escalate where required
* Observe & demonstrate behaviour in line with the core values of the company
* Assisting with the processing of warranty claims in a timely manner
* Provide support to parts sales during busy periods and absence
Key Result Areas
* Up to date and clear administration
* To assist with maintaining WIP at a manageable level
* To assist with processing of service jobs & invoices
* Effective time management and allocation of resources
* Support the Service Controller to plan Field Service Engineers (including 3rd party Engineers) effectively and efficiently
* Management of customer enquiries
* Monitoring engineers documentation
* Ensure best practices are used when distributing Field Service Engineer’s jobs
Standards of Performance
* To maintain and develop current processes and procedures in the upkeep of the internal documentation
* To maintain a high standard of customer service at all times
* To actively support the Service Controller and play a part in the planning and coordinating of all service work that is due to be carried out
* Develop own competence to meet requirements of job
* Undertake any other duties consistent with the purpose of this job
Person Specification
* Excellent communication and customer service skills
* Ability to prioritise own work effectively
* High level of organisation
* Ability to work as part of a team
* Relevant parts experience within motor factors or commercial vehicle industry
Interested applicants please submit your CV, via clicking APPLY NOW .