Date Posted: 2025-02-24
Country: United Kingdom
Location: Otis Glasgow, Office 10.06, Clockwise, 77 Renfrew St, Glasgow, G2 3BZ
Job Title: Account Manager
Role Overview: Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity?
Otis is growing, and we are recruiting an Account Manager to cover the Scotland territory and report to the Operating Territory Manager. The main goal of the role is to manage the service accounts, working with customers proactively to ensure great customer service, reduced cancellations, and an increase in service sales. You'll work closely with various internal stakeholders to accelerate lead generation.
On a typical day you will:
* Create and maintain long-term relationships with customers through proactive customer engagement planning and reactive response to enquiries and complaints.
* Defend portfolio, reducing cancellations and renegotiation value.
* Know OTIS Service Business to be able to work with the branch team to provide the best possible solution to customers, generating the highest value for the company. Must be able to work in cross-functional teams.
* Increase Otis One Sales, being able to generate incremental subscriptions.
* Make proposals, decisions, and close deals independently, according to company rules.
* Know maintenance service strategies and procedures: contracts, strengths, CRM, RTV, competitors.
* Manage annual price increase process.
* Role model and demonstrate unwavering commitment to The Absolutes in all daily work, decisions, and in the environment created for your team.
What you will need to be successful (adjust for local regulations):
* A strong background in business-to-business sales or account management, ideally with a solid understanding of service contracts and/or service delivery.
* Customer-focused approach to account management, with proven experience in strategic account growth and development.
* You are characterized by a high level of commitment and reliability.
* You are target-focused, with the ability to work at pace in a demanding, complex, corporate organization.
What’s In it For Me / Benefits:
* Highly competitive salary, including company car or car allowance, pension scheme, and uncapped bonus structure.
* Strong foothold in the industry, offering technical and competitive solutions to most customer demands and needs.
* Growth and exposure, as you'll be working very closely with operations you'll gain exposure to operational processes and solutions.
We will train you intensively in the areas of technology, processes, and soft skills, and you can exchange ideas with experienced colleagues at any time. We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects. For this role, we offer flexible working hours with the possibility of remote work.
Apply today to join us and build what’s next!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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