Role Purpose: To act as a key point of contact for tenants, to achieve the highest level of satisfaction.
Role Responsibilities
• To act as the primary liaison point for tenants, providing effective communication to tenants, supporting and embedding a culture of customer involvement in shaping the way we deliver and improve our services
• Visiting tenants in their homes and to advise them on when and what work is being carried out – Follow Up visits to check on customer satisfaction
• Ensure compliance with, and promotion of Health and Safety policies and procedures
• Liaise with internal departments to ensure that there is a consistent ‘joined up’ and effective service – reporting and logging any issues or risks with management.
• Liaising with contractors and management.
• Have full understanding of company obligations to tenants.
• Monitor customer complaints and resolve any potential issues
Person Specification
• Excellent interpersonal skills, with clear and confident written and verbal communication skills
• Proven and demonstrable experience
• Very well organised
• Liaising with the site manager and keeping them up to date to ensure smooth delivery of works
• Ability to develop good working relationships and strong effective partnerships
• Experience of complying with health and safety procedures
• Must be able to drive and have full UK driving license
• Self-motivated with a proactive approach to all tasks undertaken. Able to
demonstrate initiative.
• Commitment to providing a high-quality service demonstrating reliability, conscientiousness and flexibility
• Adept at working in a team and providing support to fellow team members
• Trustworthy
• Excellent interpersonal skills, with clear and confident written and verbal communication skills