Trainee Medical Secretary | Secretarial, Administration | Full Time, 37.5 hours p/week | Monday - Friday | Permanent Contract | Norwich | Free Parking | Excellent Benefits | TRAINING PROVIDED
Spire Norwich Hospital are recruiting for a Trainee Medical Secretary to join their established team on a full time, permanent basis where you will be based on site Monday - Friday. In this role you would be responsible for providing cover support for the medical secretariat, delivering an efficient secretarial and administrative service to consultants; including the running of their practice financial accounts.
We would be happy to take someone on who comes from an administrative background but looking to progress their skills into a secretarial role as full training will be provided.
Duties & Responsibilities:
1. Provide cover for the Medical Secretariat.
2. To work as a member of a team within the Outpatient Dept. providing a secretarial and administrative service to consultants.
3. Accurately transcribing from audio dictation, with medical terminology, all correspondence to external stakeholders.
4. Dealing with the private accounts of the consultants to include sending out invoices, credit control and maintaining an accurate accounting system of payments received.
5. Liaise closely with other departments within the hospital.
6. To organize and manage outpatient clinic notes: ensuring all correspondence and results are available.
7. Arrange patients’ admissions by liaising with consultants, and other departments within the hospital.
8. Dealing and being confident with telephone enquiries from patient, medical staff, GP’s and other professionals at all levels, in a timely and courteous manner, providing advice, information, guidance and reassurance as required.
9. Ensure health insurance claims forms are correctly filled out.
10. Maintain an accurate filing system.
11. Handling sensitive and confidential work.
12. Liaise with the Private Patient advisors advisor regarding self-funding patients
13. Co-operating with colleagues to ensure the highest quality of provisions for patients.
14. Perform other duties delegated from time to time to ensure the smooth operation of the department and/or hospital.
15. The secretary will handle on a day to day basis a variety of customer generated enquiries.
16. Liaise with insurance companies on behalf of patients when trying to settle consultant invoices.
17. Ensure that the scheduling of bookings are communicated across the hospital along with the consultants.
18. Documentation must be kept up-to-date at all times.
What we are looking for:
19. Comes from a similar role with aligned experience.
20. RSA qualification in medical typing / medical word processing is desirable but not essential.
21. Previous experience within a medical environment.
22. Good literacy and numeracy skills.
23. Good understanding of Microsoft office programs.
24. To comply with mandatory training requirements.
25. Must always take a customer focused approach.
26. Total confidentiality is expected at all times.
27. Good communication and interpersonal skills
28. Flexible – to be able to multi-task and prioritise
29. Good team worker
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
30. 35 days annual leave inclusive of bank holidays
31. Employer and employee contributory pension with flexible retirement options
32. ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
33. Free Bupa wellness screening
34. Private medical insurance
35. Life assurance
36. Save an average of £50 per month with our free onsite car park