My client, a leading business based in Winnersh is looking to recruit a Customer Services Advisor to join their busy, professional team. This is a really lovely job which would suit someone with customer service experience within an office, medical environment (Clinic, doctor surgery, hospital)or retail. The main responsibilities are:- Set up patients onto the system Manage and process product sample requests and ensure proactive follow-up with customers experiencing issues Make and log outbound calls to patients. Take incoming calls and respond to emails Support end users to find for better solutions for their needs, upgrading them to the most beneficial products within the portfolio. Actively promote home delivery service with all potential customers ( not sales) Support the Territory Managers with literature and sample requests to patients and hospitals Support Sales and Marketing teams at external events if you would like. Handling sensitive issues and phone calls in an empathetic manner Develop key relationships with all customers Following client confidentially guidelines We are ideally looking for candidates with previous Customer Services experience or a position within Sales Support. You must be empathetic and client focused. Candidates with a medical/NHS/care background would be beneficial but not essential. Salary up to £27,000 7.5% performance related bonus, Hours are Monday - Friday 8.30am - 5pm. State of the art offices. ( one day working from home after training) 25 days holiday, free parking, healthcare, pension, etc