Customer Services Executive
We’re Oliver’s Travels and we’re passionate about making travel extraordinary. Our dedication has been rewarded through multiple awards, including being awarded First Place in the 2024 Conde Nast Traveller Readers’ Awards and we have recently been named in the Sunday Times Fast Track 100 companies.
We are seeking a proactive and detail-oriented Customer Services Executive to join our team. In this role, you will be instrumental in resolving customer inquiries and complaints efficiently, optimising our processes, and ensuring we deliver exceptional service that meets the highest standards.
Salary: £26,500 per anum
Please note:
* This is a hybrid role with a minimum of 3 days each week in our London office.
* The employee shall work 5 days out of 7 each calendar week. This is inclusive of some weekends and Bank Holidays. A maximum of 1 weekend a month and 1 bank holiday a year.
What you’ll do (Responsibilities):
* Dealing day to day with customer queries and complaints, providing a high level of customer service in an empathetic and understanding manner.
* Investigating and solving customers' problems, which may be complex or long-standing issues that have been passed on by other members of the team.
* Dealing with online reputational management.
* Make decisions in respect of compensation payments, while retaining commercial awareness.
* Keeping accurate records of discussions or correspondence with customers
* Monitor feedback for poor product performance to report to the relevant department to ensure improvements for the future.
* To have an excellent understanding of the company’s product and policies to be able to communicate to our customers.
What you need (experience and skills):
* A passion for travel
What we offer:
* Flexible working - work from anywhere on the planet for up to 4 weeks per year.
* £1000 Oliver’s Travels holiday credit for every year you work with us!
* 25 days of annual leave, plus bank holidays, plus one extra day leave for every year you are with us!
* Monthly company socials and guaranteed awesome Summer and Christmas parties!
* Free breakfast, nibbles, delicious drinks, all on us!
* Headquarters in our newly refurbished offices in Clapham.
* Team of 90 ... and growing fast!
* Great working environment - team of hard working and passionate travellers from around the world.
* Office dogs - bring your buddies along!
Application Process:
* Please attach your CV and cover letter to your application
* First interviews will be conducted by Microsoft Teams Call
* Following interview(s) will be held at our offices in Clapham.
We welcome and encourage candidates to apply, even if they do not meet all the listed requirements.
Oliver’s Travels is an equal-opportunity employer and does not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.
If you require any adjustments to participate fully in the application process or to perform the duties of the position you're applying for, please do ensure to let us know. We are dedicated to accommodating your needs to ensure a fair and inclusive recruitment process. Please email: jobs@oliverstravels.com