Mental health advisor (nhs 111)

Mental Health Advisor (NHS 111) - Together in a Crisis

24 hour service working days/nights and weekends, enhancements paid for unsocial hours

Salary: £23,434 - £27,219.91 plus enhancements

This is a great opportunity for Psychology graduates who have first-hand mental health experience.

This is a fixed-term contract until March 2026.

We have an exciting opportunity to join Everyturn as a NHS 111 Mental Health Call Handler based at Hopewood Park Hospital, Sunderland.

You will work in partnership with CNTW to provide a rapid response triage function to calls received, supporting the referral pathway to ensure that calls are dealt with efficiently and routed appropriately.

Duties and responsibilities

1. To provide rapid response and a triage function to all calls received through the agreed pathway.
2. Utilising a high level of customer service skills at all times, provide a call handling role to the 111 service ensuring that all calls are routed appropriately.
3. To ensure all clinical and demographic information is effectively recorded and communicated within the electronic records system.
4. Provide relevant information regarding local statutory and non-statutory services that may be able to assist the individual.
5. Communica...