We are looking for an experienced Senior Commercial Claims Handler with legal escalations experience to join a thriving Insurance company in the Reading area. This hybrid role combines legal support tasks with escalated complaint resolution in the insurance sector and is ideal for a capable and experienced candidate looking to work on a hybrid basis in our client’s Reading office. Immediate start available.
Responsibilities:
Manage written complaints and legal escalations across insurance products via Freshdesk
Investigate complex disputes, including cases with the Financial Ombudsman Service (FOS) and Motor Ombudsman
Draft and compile court bundles, legal responses, and regulatory documentation
Manage and defend court matters, including writing defences, statements and compiling court bundles along with possible court attendances
Handle Subject Access Requests (SARs) in line with GDPR and data protection laws
Collaborate with Claims, Legal, Compliance, and Underwriting teams to gather evidence
Maintain accurate records and audit trails in CRM systems
Stay up to date with FCA regulations and legal best practices to ensure compliance
Support internal process reviews and policy development to mitigate legal and reputational risks
Requirement:
At least 2 years experience handling Insurance claims escalations
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