The Real Estate Asset Management Team are a close knit team that support the bank by effectively managing short term loans from inception and providing efficient management of all properties in possession and under the management of LPA Receivers. The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme. In this role, you will have the opportunity to monitor all Short Term Bridging Loans through to full redemption within term, (and beyond with agreement), whilst liaising with customers and their appointed third parties to check progression and timescales of exit plans. You will liaise with to appoint solicitors or LPA Receivers where necessary if repayment plans do not come to fruition or if payment arrangements break. Your responsibilities will include… Ensure optimum availability to take incoming calls from customers and colleagues, thereby minimising waiting times. Ensure all time critical tasks are prioritised. Provide feedback to Short Term Lending Team on any contentious issues that arise which may conflict with the declared exit plan. Regular review of, and dealing with all incoming emails in the Group mailbox. Load new Bridging cases onto the system daily and set up initial review date based on lending rationale, and continue to manage them effectively through their life cycle. Ensure any letters issued to reflect action being taken are accurate in terms of content and adhere to current legislation requirements. Work closely with Solicitors, Asset Managers and LPA Receivers to work out suitable exit strategies. We offer a base salary dependent on experience of between £29,000 and £32,000 and a competitive benefits package including: Discretionary annual bonus opportunity of up to 15% 28 days annual leave plus bank holidays Contributory pension ( 8% employer 5% employee) Life Assurance (4x salary) plus Group Income Protection Access to Private Medical Insurance and Medical Cash Plan Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme We are looking for talented individuals who have the experience and knowledge set out below: Previous work experience working within the Financial Services industry with mortgage products is essential. Telephony experience within secured collections would be an advantage. Previous experience working with Bridging loans and Litigation processes would be desirable. We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves. If this sounds like you, please apply now For internal applications please visit the internal careers page to apply. Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page. If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds. As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress. Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work. All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.