Are you passionate about delivering digital innovation that transforms the customer experience? We're on the lookout for a Digital Mobilisation Manager to join a dynamic digital team and lead the rollout of cutting-edge omni-channel technologies across Business & Industry sectors.
You'll engage directly with senior stakeholders and cross-sector operations teams, acting as a strategic partner to recommend and implement best-fit digital solutions. With a national remit, you'll visit high-profile sites, oversee multi-site rollouts, and ensure smooth transitions from planning through to business-as-usual operations.
Key Responsibilities for the Digital Mobilisation Manager:
1. Act as subject matter expert for all digital restaurant solutions within Business & Industry.
2. Lead end-to-end mobilisation projects, ensuring delivery to agreed timescales and standards.
3. Work collaboratively with sector leads and operations teams to understand business needs and deliver tailored digital solutions.
4. Own and maintain central mobilisation plans, deployment schedules, and reporting tools.
5. Drive process improvement and agility to accelerate deployment timelines and enhance client experiences.
6. Collaborate with product managers to embed updates and enhancements into deployments.
7. Act as the main point of contact for operational and support teams, ensuring strong relationships and clear communication.
8. Manage relationships with third-party suppliers, overseeing installations, budgets, and compliance.
9. Champion digital adoption by working with culinary and marketing teams to ensure offerings excite and engage customers.
10. Support with data-driven decision-making, promotional tactics, and customer journey mapping.
11. Provide project and technical support during onboarding, including high-profile or complex client launches.
Key skills for the Digital Mobilisation Manager:
1. Degree-level education.
2. Proven track record in stakeholder management and operational mobilisation.
3. Experience in delivering digital transformation projects, ideally in hospitality or retail environments.
4. Knowledge of app or digital product development and implementation.
5. Strong project management skills with relevant tools and qualifications.
6. Confident user of MS Project and other digital planning tools.
7. Excellent interpersonal and presentation skills with the ability to influence and inspire.
8. Team player with a proactive, hands-on approach and strong attention to detail.
What You'll Get as the Digital Mobilisation Manager:
1. The opportunity to lead exciting digital initiatives for some of the UK's most prestigious sites.
2. A collaborative and forward-thinking digital team.
3. A role that blends strategic thinking with practical delivery.
4. The chance to truly influence the digital customer journey in workplace dining.
If this sounds like the perfect next step in your career, please apply as directed if interested.
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