Telecare / Support Worker Role
Based in SE London
Day time and Out-of Hours service
The Telecare service is a 24hr emergency service for elderly and vulnerable people, supporting them to maximise their independence with the use of assistive technology in their own homes.
Covering 2 boroughs, this role will require a driving licence.
Your role will be to undertake the day-to-day duties of a Telecare Response Officer, visiting residents and supporting them to be helped off the floor and providing first aid to the most vulnerable people in the borough.
The successful candidate will be required to work 12-hour shift patterns (4 on 4 off), including nights, weekends, and bank holidays to support the service when needed.
Minimum Requirements
1. Excellent customer service and interpersonal skills
2. Good understanding of the Telecare service
3. Enthusiastic and committed to delivering a professional and high-quality service
4. Able to deal with customers who are distressed/stressed/vulnerable over the phone and in person
5. Excellent communication skills
6. Able to work under pressure and on own initiative
7. Resilient and calm in emergencies
8. A full UK Driving licence
9. Enhanced DBS Check
#J-18808-Ljbffr