WHO ARE WE? Iconic British brand ghd is a global leader in high end professional hair styling tools and the UK’s number one recommended styling brand. Loved by stylists and consumers, loved by press, and loved by the people that work for the brand Merging science and innovation, with luxury beauty and style; ghd combines cutting edge technologies and beautiful designs to create the most technically advanced hair tools in the world. ghd tools deliver “safer for hair” heat styling that have become an essential part of the daily lives of professional hair stylists and consumers globally. LOCATION This role will be based in our Leeds office, and we offer a hybrid working pattern of 3 days in the office and 2 days WFH. ABOUT THIS ROLE The role of End User Computing (EUC) Engineer sits within our Leeds based IT team at ghd. As part of the ghd IT function, you’ll play a vital role in supporting and working alongside our parent company, Wella, in meeting their IT needs and achieving their ambitious goals, to drive technological excellence within the global beauty and styling industry. From our strong foundation of delivering secure and stable IT services across both ghd and Wella, we’re now transforming the IT function into ONE WELLA IT – a streamlined, integrated organisation focused on innovation, process standardisation, and seamless collaboration that supports both organisations. You will be responsible for managing, supporting, and optimizing the company's end-user computing environment. This includes desktops, laptops, mobile devices, and associated software and peripherals. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and a customer-focused attitude. JOB ROLE AND RESPONSIBILITIES Provide timely and effective technical support to end-users for hardware, software, and peripheral issues. Troubleshoot and resolve technical issues related to desktops, laptops, mobile devices, and related software. Assist in the setup, configuration, and deployment of end-user devices. Working closely with and influencing counterparts across the business, including partner organizations, suppliers, Local IT and other 3rd Parties. Provide training and support to end-users on the use of hardware and software. Ensure all devices are up to date with the latest security patches and software updates. Document processes, procedures, and troubleshooting steps for end-user support Stay up to date with the latest industry trends and technologies related to end-user computing. REQUIREMENTS Proven experience (5 years) in IT service, infrastructure, or technology roles within a corporate or service provider setting. Strong background in deploying and managing end-user computing solutions across an international organisation with over 10,000 end users. Deep knowledge of Microsoft Intune, including Autopilot, policy configuration, application deployment, and device management. Experience with Microsoft InTune and other MDM (e.g. AirWatch) Strong knowledge of Windows and macOS, IOS operating systems (Current and past). Knowledge and experience of Microsoft 365. Knowledge and experience of Microsoft Active Directory and Entra ID. Experience working with Microsoft security tools (e.g. MS Defender). Experience with ServiceNow or other ITSM tools ITIL knowledge or certification would be an advantage. Certifications such as CompTIA A, Microsoft Certified: Modern Desktop Administrator, or similar are a plus. VALUES We at ghd are proudly committed to our Company Values and aim to attract and retain employees who live our Values. Collaborative – We work together to create the extraordinary Creative – We foster creativity & excellence to create value for our brands and business Courageous – We are agile, entrepreneurial & we own our future Connected – We stay connected and ensure we are always consumer first Committed – We are responsible for our impact on other & the planet Important notice to Employment businesses/ Agencies ghd does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. ghd shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.