Provide a full range of administrative support functions for the Facilities Department. To provide full front of house cover to the reception area, involving dealing with members of the public, answering enquiries, face to face and over the telephone. Booking patients in upon arrival to the unit Answering the switchboard and directing calls Meet and greet patients, making future appointments as necessary Booking meeting or clinic rooms Ensure that the reception area is kept neat and tidy and that reading material for visitors is appropriate and up to date. To be responsible for maintaining stationery and supplies for the department. Be responsible for ensuring that office equipment is in working order, reporting faults and ordering supplies when necessary. Provide administrative support, such as sending and receiving faxes for other members of staff as required. Issuing keys for the building as necessary and ensuring that they are all kept secure and accounted for. Be responsible for some security at the end of the working day, e.g. locking up within reception area. To liaise with staff at all levels within the Trust and external organisations, in a professional and confident manner, providing accurate and speedy information, as required, using initiative whilst maintaining confidentiality. Be proficient in the use of Word Processing packages, Word, Excel, Power Point, the Trusts Intranet and E-mail, Oracle, iPROC systems. To attend Departmental meetings as requested. Deal with queries from service users regarding operational issues To act responsibly in respect of own and colleagues health, safety and welfare, following safe working practices and complying with the Trusts health and safety policies; this includes attending mandatory health and safety training. To be aware of, and co-operate in the implementation of, arrangements for risk management. Any other duties that may reasonably be requested of the post holder to facilitate the smooth running of the Facilities Office and Department. To ensure compliance with Care Quality Commission (CQC) outcomes, Environmental Health Regulations and National Service Specification.